Manager-Data Product Management (Consumer)

TDS Telecom • Madison, WI

232d • $97,700 - $158,700

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Manager-Data Product Management (PM) (Consumer) drives adoption, growth, and profitability for assigned consumer products and services, by developing strategies, products, and promotions that advance business goals. As a leader on the team, the PM manages high-impact, time-sensitive initiatives and navigates internal and external challenges to deliver results. The PM is a subject matter expert, staying attuned to customer needs, market trends, competitors, and emerging technologies. They define and communicate product value, collaborate with marketing on go-to-market strategies, and support internal sales and operational teams by assisting in the creation of training resources and through continual engagement with sales leaders. In addition to managing product roadmaps, budgets, and profitability, the PM analyzes performance trends to identify opportunities, develops proposals, and executes initiatives to improve performance where needed. They also lead policy and process development and ensure smooth execution of new product launches.

Requirements

• Bachelor's degree OR 4+ years professional work experience.
• 5+ years of telecommunications experience.
• 5+ years' experience in one or a combination of product development/management, project management, finance, marketing, and/or network services/operations.

Nice To Haves

• Maintains current knowledge of customer needs, technology, vendor options, competitive offerings and internal capabilities.
• Results driven, especially in the face of resistance or setbacks.
• Excellent organizational skills, follow-through, and attention to detail.
• Excellent communications skills, including presentation skills to executive leadership.
• Must be versatile and adaptable to work with staff of diverse backgrounds, and levels within and outside the organization.

Responsibilities

• Act as a consumer product line expert to coordinate and participate in interdepartmental work groups.
• Leverage data to support the development of short and long-term competitive strategy to maximize revenue, grow subscribers, and minimize churn.
• Work with stakeholders in setting long term product direction, product lifecycle management, and implementation of new technologies.
• Evaluate potential new market opportunities, supporting new market launches, monitoring actual vs estimated results and monitoring competitive marketing and pricing information.
• Prepare business plans and business cases as necessary.
• Develop pricing strategies, monitor effectiveness, and implement adjustments to maximize gross adds and revenue.
• Ensure delivery of quality products and services.
• Resolve complex billing, process, or technical issues.
• Implement process improvements for expense and COGS reduction.
• Manage ongoing operational issues related to technology, software, or system changes.
• Work closely with other business units in support of consumer product issues/initiatives.
• Act as subject matter expert for assigned consumer product/service line(s).
• Respond to product inquiries from multiple TDS departments related to product specifications, process, procedure, competitors, pricing, and roadmap.
• Prepare annual product plan, annual revenue budgets, and long-range forecasts for assigned consumer product/service line(s).
• Manage and interface with external vendors in vendor selection, contract negotiation and management, ongoing troubleshooting, and regular vendor relationship management.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Telecommunications
• Education Level: Bachelor's degree