Manager, Data Engineering (Production Support)

Centene Corporation

1d

About The Position

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Manages the overall production support team and mentors the team of data engineers. Supports planning features, measuring outputs, and ensuring quality products. They will also derive analytical insights from a variety of business contexts and communicate those insights effectively to a variety of stakeholders. Lead a Production Support team responsible for monitoring, triaging, and resolving incidents for batch processes across 3 shifts Ensure consistent achievement of batch SLAs, timely incident resolution, high-quality service request handling, and accurate team timekeeping Serve as the primary escalation point for high-severity issues, ensuring clear communication and coordinated response Manages the planning, prioritization and execution of activities of team of data engineers Develops the standards and processes required to ensure the delivery of high-quality data products Manages and oversees the automation of key ETL / ELT (Extract / Transform / Load) and quality assurance (in collaboration with quality engineering team) processes for large volumes of data and migrations of workloads Performs and monitors data quality, integrity, standards, master data management Allocates available resources to meet operating objectives and provides team leadership, fostering a diverse and inclusive workplace Performs other duties as assigned Complies with all policies and standards

Requirements

• Requires a Bachelor's degree and 5+ years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
• Knowledge of Agile Software Development
• Scrum (Software Development)
• Technical Support
• Knowledge of Extract Transform Load (ETL)
• SQL (Programming Language)
• Knowledge of Other: relational and non-relational databases, Cloud-based data processes, and business intelligence
• Experience with one or more of the following Other: Experience in performing and monitoring enterprise level data governance, integrity, quality, managing master data, moving data between databases, providing metadata strategy, and business intelligence/analytics
• Ability to lead/manage others
• Collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Ability to communicate and make recommendations to upper management
• Effective conflict management skills
• Develops and delivers effective presentations
• Demonstrated negotiation skills

Responsibilities

• Lead a Production Support team responsible for monitoring, triaging, and resolving incidents for batch processes across 3 shifts
• Ensure consistent achievement of batch SLAs, timely incident resolution, high-quality service request handling, and accurate team timekeeping
• Serve as the primary escalation point for high-severity issues, ensuring clear communication and coordinated response
• Manages the planning, prioritization and execution of activities of team of data engineers
• Develops the standards and processes required to ensure the delivery of high-quality data products
• Manages and oversees the automation of key ETL / ELT (Extract / Transform / Load) and quality assurance (in collaboration with quality engineering team) processes for large volumes of data and migrations of workloads
• Performs and monitors data quality, integrity, standards, master data management
• Allocates available resources to meet operating objectives and provides team leadership, fostering a diverse and inclusive workplace
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
• Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.
• Total compensation may also include additional forms of incentives.
• Benefits may be subject to program eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees