Sr Engineering Manager, Production Support - myPBM

CVS Health • Richardson, TX

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking an experienced and dynamic Senior Manager to lead our Application Support team for myPBM. This role is responsible for: Overseeing daily operations, driving continuous improvement, and ensuring the highest levels of application reliability and user satisfaction. Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability. Manage teams that have both legacy and modern tech stack Work closely with cross functional teams including product and the business and handle ad hoc requests

Requirements

• 7+ years in application support or technical operations, with at least 3 years in a leadership role including the following:
• Experience managing customer requirements and delivering effective solutions.
• Advanced knowledge of enterprise application platforms (e.g., RxClaim, AS/400, SQL, Java, Angular, Spring Boot, Oracle, Postgres, MongoDB, Jenkins/GitHub Actions, Harness, Web Services, AWS, GPC, Splunk, AppDynamics & Service Now).
• Demonstrated ability to lead teams in a fast-paced, complex environment.
• Strong problem management and production support experience.
• Excellent communication, consulting, and stakeholder management skills.

Nice To Haves

• Experience in healthcare, pharmacy benefits management, or similar regulated industries.
• Familiarity with ITIL, Agile, or other service management frameworks.
• Experience with automation, monitoring, and incident management tools.
• MBA or advanced degree a plus.

Responsibilities

• Overseeing daily operations
• Driving continuous improvement
• Ensuring the highest levels of application reliability and user satisfaction
• Being a strategic leader, skilled in managing complex technical environments and fostering a culture of engagement and accountability
• Manage teams that have both legacy and modern tech stack
• Work closely with cross functional teams including product and the business and handle ad hoc requests

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager