Manager (Swing Shift), Data Center Operations (CH2) (1908)

CoreSite•Chicago, IL

23h•Onsite

About The Position

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow. Our culture is defined by operational excellence and a relentless drive for innovation, fostering a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. We are committed to shaping the future of digital infrastructure while nurturing professional growth and success. The Manager - Data Center Operations for the Swing Shift (2:00pm - 10:30pm, Monday - Friday) is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure. This includes managing chilled water systems, HVAC systems (roof top units, CRAC/CRAH units, humidification systems), electrical/critical power distribution from Utility/Generator main switchgear through UPS systems to customer load, wet and pre-action sprinkler systems with associated detection devices, IDF/MDF/MMR management, structured cabling, and customer space management. The role requires expert knowledge, vendor management for daily work and service contracts, and project management from conception to completion, including commissioning activities. The manager is also accountable for operational efficiency and energy management, developing and implementing strategies to improve efficiencies without increasing uptime risk. Ensuring the facility adheres to all compliance and audit requirements, as well as company and industry standards, is crucial. This position involves serving as a training instructor, assisting the Data Center Senior Manager in qualifying technicians, and ensuring technicians are aware of code and standards revisions. The Manager will also assist in developing financial OPEX and CAPEX budgets and forecasts, model proposed project ROI, and handle procurement fulfillment, including developing scopes, obtaining proposals, creating purchasing requisitions, and ensuring invoices are paid. As a people manager and shift manager, the individual must possess strong management and interpersonal skills, responsible for evaluations and coaching direct reports, and working closely with the Senior Manager - Data Center Operations to ensure staff training and qualification through regular team and individual meetings.

Requirements

Expert understanding of the electrical and mechanical systems used in a data center environment, including: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems.
Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
Expert knowledge of energy efficiency best practices.
Proficient in Electrical, Mechanical, Protection, and controls systems commissioning.
Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD’s and Pumps, HVAC equipment, CRAC/CRAH’s, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, Double Interlock Pre-Action Systems.
Experienced people manager.
Proven leadership skills.
Experienced vendor management skills including service contract management.
Experienced project management skills, including budgeting, time tracking, schedule creation, scope development, contract management.
Proven skills in facility budgeting and forecasting.
Excellent communication skills, both written and oral.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).
Ability to communicate effectively with customers and internal staff.
Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment.
Ability to logically analyze and solve problems.
Ability to effectively multi-task multiple projects.
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
Ability to operate electrical tools such as a multi-meter or infrared camera.
Bachelor’s degree in Mechanical or Electrical Engineering or equivalent time in rate.
7 or more years in a mechanical/electrical position within critical facilities.
3-5 years’ experience in administering and managing facility preventative maintenance programs and budgets.
3-5 years’ experience in vendor and project management.
3-5 years’ experience in technical procedure and policy writing.
3-5 years’ experience in people management.
Ability to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.
Ability to pass a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines.

Nice To Haves

Experience in a data center, hospital, or power plant for critical facilities experience.

Responsibilities

Data center subject matter expert for electrical, mechanical, and fire life safety systems.
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Building Monitoring, and Control.
Tracking and trending site efficiencies and energy consumption.
Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
People manager responsible for assigning shifts, works, approving time off, etc.
Training and mentoring of junior staff.
Work with technicians and vendors to ensure preventive and predicative maintenance schedules are met and maintenance is completed on time.
Work with, and provides guidance, to the site Data Center Operations Manager to determine maintenance requirements for mechanical and electrical systems.
Manage vendor relationships and service contracts.
Manage vendor procurement and billing process.
Site budgeting and forecasting both CapEx and OpEx.
Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
Expert technical review of procedures.
Expert technical review of company standards and policies.
Manage site audits both internal and external.
Adherence to compliance standards.
Manage systems to avoid unplanned, customer-impacting outages.
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
Provide applied mechanical and integrated control expertise for the entire data center.
Navigate and utilize a CMMS system.
Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
Provide day-to-day exceptional customer service and support.
On-call availability may be required to respond to emergency situations at the data center.
Adhere to and promote CoreSite’s Principles of Operational Excellence.
Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles.
Special projects as assigned.

Benefits

First-day medical insurance through Cigna with generous premium cost coverage.
Dental insurance through Delta Dental.
Vision insurance through VSP.
Telemedicine through MDLive for Cigna Healthcare.
Dependent care flexible spending account (FSA) plans.
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match.
Discretionary annual bonus and equity incentive plan.
Employee stock purchase plan (ESPP) with a 15% discount.
16 days of paid time off (PTO).
11 paid company holidays.
Additional floating holidays.
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
Free parking or a company contribution toward a public transit pass.
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives.
Technology Stipend: $100 monthly stipend.
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
Pet Insurance.
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy.
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges.
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements.
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LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos.