Manager, Data Center Operations

Iron Mountain•Manassas, VA

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services. The Manager, Operations provides hands-on, day-to-day technical and business direction supporting critical data center operational activities. The Manager, Operations is responsible for ensuring that IMDC maintain 100% uptime in a 24x7x365 data center environment. High energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role.

Requirements

8+ years experience in a critical operations environment and/or data center experience preferred, but not required
Technical (Military/Trade School) training and/or 6 plus years’ relevant experience preferred
Experience managing medium-to-large sized projects without supervision
Ability to quickly delegate troubleshooting and resolve effectively and efficiently
PC skills with demonstrated proficiency in GSuite
Organization & prioritization - Tracking and managing multiple projects at the same time
Supervising the individuals working the project and ensuring work is getting done efficiently and on time
The ability to obtain security clearance via government or other agency background check may be required for customer support

Responsibilities

Manage and assign out the Operations-assigned service tickets daily using the BMS ticketing system. This will include trouble tickets and customer installations of electrical and physical equipment
Ensure that sellable inventory is managed and up to date for the current sales pipeline
Work closely with vendors, field technicians, carriers and other contractors to resolve service issues and improvements; includes assisting with applicable documentation and paperwork
Review staff’s performance, identify training needs, develop training plans, and plan training sessions to improve quality of service and staff development
Lead process improvement actions related to data center services
Ensure all safety procedures are adhered to by self and team while performing work
Maintain knowledge of all changes going on within the building and proactively manage any potential impacts to Operations within the change management process
Remain informed and up-to-date on the policies and procedures in the ServiceNow knowledge base and disseminate to the team, ensuring comprehension
Daily interface and ongoing communication with all necessary stakeholders (CSM, Network, Sales Engineers, BMS, GNOC)
Cultivate, support, and promote an organizational culture that provides for high performance, high morale, inclusion and high sense of urgency, integrity, and teamwork
Working hours are varied and nights, weekends and holidays will be required