Manager - Data Analytics

American Express•New York, NY

4h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios. The Product Data Analytics team with USCS is a key function that informs and drives product strategy and customer experience through data driven insights. We are currently hiring for a Manager of Product Data Analytics. The Manager of Product Data Analytics will join a cross-border team of high performing colleagues to support and inform the AXP Consumer Premium Product strategy and product refreshes. In particular, the role will have much exposure to leaders within the USCS organization, especially the Resy teams (including data, marketing, and sales teams) and will work cross functionally to inform and drive strategy. This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and requires outstanding relationship management skills to partner with multiple stakeholders and drive results. How will you make an impact in this role? Help deliver world class credit card products and influence Membership strategy through data analytics Inform and help optimize the value proposition and benefit engagement of AXP premium products, especially in the dining industry Use advance analytics to study customer behavior and competitive landscape to drive engagement Maintain and enhance reporting and tracking of Membership Services levers including Resy

Requirements

Bachelor’s degree required and Master’s degree preferred in following areas: Statistics, Economics, Mathematics, Engineering, Finance, Computer Science, or related quantitative fields.
3 plus years professional experience driving performance optimization through the application of advanced decision sciences.
Strong hands-on expertise using big data programing languages to manipulate large-scaled datasets and perform statistical analysis (e.g. SQL, Python, and Big Data analytic techniques).
Hands on experience in Business Intelligent tools and dashboards (e.g. Tableau, PowerBI).
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset.
Ability to understand data, synthesize into real world meaning, break down business problems, and conduct brainstorming.
Proven track record of building and nurturing cross border teams of varied skill sets.

Nice To Haves

Strong analytical skills and an innovative approach to solving practical problems.
Superior strategic thought leadership.
Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities.
Sound knowledge of Machine learning algorithms, statistics, data mining and research methods.
Good understanding of the card economics with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.
Exceptional verbal, written, and interpersonal communication skills.

Responsibilities

Help deliver world class credit card products and influence Membership strategy through data analytics
Inform and help optimize the value proposition and benefit engagement of AXP premium products, especially in the dining industry
Use advance analytics to study customer behavior and competitive landscape to drive engagement
Maintain and enhance reporting and tracking of Membership Services levers including Resy

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities