Manager, D&T Transformation and Change Management

Universal Orlando•Orlando, FL

22d

About The Position

The Digital & Technology Transformation and Change Management team is focused on driving strategies to evolve and enhance the Guest and Team Member experience at Universal Parks and Resorts. The Manager, Digital & Technology Transformation & Change Management will play a critical role in driving the holistic strategic planning & experience transformation across teams. This role is instrumental in implementing the Universal Destinations & Experiences transformation strategy focused on driving results, integration and change management across properties. The position manages overall planning and timelines for all aspects of product adoption relative to both internal and external business needs. The role will facilitate and drive productive and effective internal and external change resulting from new product releases, major platform enhancements, and strategic business decisions.

Requirements

Bachelor’s Degree required.
5+ years in change management/project leadership, progressive communications, digital transformation, technology enablement, or innovation; or equivalent combination of education and experience.
Travel involved, minimal overall (3-4x per year)
Strong critical thinking and problem solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies.
Excellent communication skills, and be able to explain complex concepts both concisely and simply.
Strong presentation skills, with an ability to influence.
Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment.
Experience in project planning and implementation.
Demonstrated analytical and technical skill set with the ability to synthesize data points to define and execute strategic initiatives
Demonstrated ability to lead collaborative, cross-functional teams with a wide range of stakeholders and key partners.
Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from an Operations and Team Member perspective.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

Nice To Haves

Preferred technical knowledge and understanding working side by side with the IT team and Technology vendors on a day-to-day basis.

Responsibilities

Business Readiness Drive business readiness and communication efforts to support key partner teams on the journey of new initiatives, platforms, and products.
Manage overarching strategies and decision-making needs across teams to enable ideal outcomes that drive the business.
Ensure plans are robustly developed and can be transitioned in implementation and through sustainment for strong ongoing processes.
Create, distribute, and present complete business readiness plans to Team Member groups throughout the organization.
Review and evaluate product roadmaps, performance, and business metrics to ensure alignment with transformation goals.
Change Management Identify changes to business processes, systems & technology, job roles or organizational structures to support the initiatives and products developed.
Manage the design of a structured and repeatable program that produces and encourages active participation in change and taps into our human ability to transform.
Lead change management efforts across product and application development for frontline, salaried and executive team members across properties.
Applies UDX Change Management approach (based on Prosci/ADKAR) across projects, programs, policies, and processes in support of overall transformation strategy, supporting product execution and utilization into the field.
Succinctly communicate with Team Members on a frequent basis regarding significant product/experience enhancements.
Support decision-making for new initiatives.
Create and implement structured and continual feedback strategies to maximize acceptance, adoption, and utilization.
Planning & Prioritization Conduct business assessments, synthesize qualitative and quantitative data and integrate with key businesses to understand and evaluate ongoing needs to enhance the experience.
Ensure strategic intent stays aligned with the vision through the development, concept, delivery, and execution phases.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.