Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Overview As a member of Uniphore’s Customer Success team, the Customer Success Manager will be a hands-on operator responsible for ensuring customers successfully deploy, adopt, scale, and retain Uniphore’s AI-powered solutions—especially within CDP. This role is not just advisory: you will actively participate in solution configuration, data validation, integration coordination, value tracking, and day-to-day execution that drives customer outcomes. You will partner closely with technical teams, directly support customer workflows, and ensure that AI capabilities are embedded into real business processes to deliver measurable value. You will own the execution of success plans, manage cross-functional workstreams, and ensure customers get full ROI from the Uniphore Business AI Cloud Platform.