Customer Success Manager

Jobgether

7d • $80,000 - $120,000 • Remote

About The Position

The Customer Success Manager will own a portfolio of clients and ensure their success with the company’s platform, driving both retention and expansion. This role requires building deep, trust-based relationships with key stakeholders, acting as a strategic partner and advisor throughout the customer journey. The ideal candidate will be highly collaborative, able to influence cross-functional teams, and adept at translating customer needs into actionable insights. You will guide clients in platform adoption, provide expert product guidance, and identify opportunities for upsell and renewals. Success in this role requires strong communication, analytical thinking, and the ability to manage multiple priorities in a fast-paced, impact-driven environment. Remote collaboration with occasional travel is expected.

Requirements

• Proven experience managing customer relationships and building long-term trust with key stakeholders.
• Track record of solving complex problems with structured thinking and outcome-oriented approaches.
• Experience leading customer meetings, presenting to executives, and communicating effectively across technical and non-technical teams.
• Ability to manage multiple projects simultaneously, keeping timelines, deliverables, and stakeholders aligned.
• Exposure to strategic planning and connecting daily work to broader customer and business objectives.
• Strong interpersonal skills for handling sensitive conversations with empathy and accountability.
• Ability to create clear, compelling presentations that simplify complex ideas for a variety of audiences.

Nice To Haves

• consulting
• workforce development
• working in a small, high-growth technology startup.
• Familiarity with customer support and engagement tools such as Intercom, Slack, or analytics platforms is a plus.

Responsibilities

• Develop and maintain strong relationships with stakeholders across assigned customer accounts, serving as the primary point of contact.
• Own key stages of the customer journey, from onboarding and implementation to ongoing support, ensuring successful adoption and satisfaction.
• Drive platform adoption by guiding clients to achieve their objectives and optimize use of the platform’s features.
• Act as a subject matter expert on product offerings, providing guidance on best practices, feature utilization, and enhancements.
• Proactively identify renewal and upsell opportunities, collaborating with sales teams to drive customer expansion and revenue growth.
• Represent the voice of the customer internally, providing feedback to inform product roadmap and strategic initiatives.
• Collaborate cross-functionally with Customer Success, Product, Engineering, and Growth teams to ensure alignment and successful outcomes.

Benefits

• Base salary range: $80,000 – $120,000 USD, commensurate with experience.
• Competitive cash compensation with potential performance-based incentives.
• Comprehensive health plans including medical, dental, and vision.
• Generous paid time off and parental leave policies.
• Remote work flexibility with occasional travel expectations.
• Opportunities for professional growth and career development.
• Inclusive, collaborative, and mission-driven work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed