Manager, Customer Service StrategyNew
West Monroe Partners•Chicago, IL
383d•$155,100 - $172,400
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About The Position
The Manager, Customer Service Strategy will lead the Customer Service Strategy Team, focusing on transforming contact centers and enhancing digital self-service solutions. This role involves collaborating with clients to define project visions, delivering transformation programs, and optimizing customer service solutions through a blend of operations, technology, and people management. The position also emphasizes analytical and creative problem-solving skills to ensure successful project delivery and involves business development activities such as creating proposals and engaging in client relationship management.
