Manager, Customer Service Knowledge
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About The Position
As Retool continues to grow and redefine the software development landscape, we're searching for a Manager of Customer Service Knowledge to transform our customer service experience. In this pivotal role, you will lead and empower our Customer Service team to deliver responsive, empathetic support while proactively scaling assistance through exceptional documentation. By leveraging your team's knowledge base and analyzing support ticket trends, you'll identify crucial product and service improvement areas. You'll partner across teams to integrate AI solutions and enhance in-product experiences to elevate our support capabilities, ensuring that every customer interaction adds value to their Retool experience. This role is perfect for a leader who excels in both operational management and strategic knowledge creation-someone who understands the value of personalized support and can strategically scale solutions through high-quality content.
