Manager, Customer Insights

SymphonyAI•Modesto, CA

4d•Hybrid

About The Position

SymphonyAI Retail is now hiring a Manager of Customer Insights to join our team and support a national team of a major retailer located in Modesto, California! Please Note: This position is hybrid and requires 2-3 days per week in the Modesto location. As such, candidates must reside in commutable distance to Modesto. This fantastic position provides dedicated, onsite customer insights consulting support for the merchandising team of a large grocery retailer. Leading client initiatives related to customer-centric retailing and leveraging customer insight for decision making. A successful candidate will possess both a deep client service background that enables them to derive actionable insights, work with data, and drive engagement with category management teams, sales, marketing and leadership. Individual will be a self-starter, prepared to execute against a strategic plan to consistently deliver on targets and see tasks through to execution. In this client facing role, the Customer Insights Manager is the customer insight champion, working with category management and sales managers on a daily basis. As a key member of the retail team, your support will include utilizing and maintaining/supporting Symphony RetailAI tools. The ability to generate insights and partner with the merchants to drive value from those insights is vital to the success of the role. This person must be a proficient communicator who can work independently or with groups to achieve optimal performance. This position is remote but may require some travel. We're looking for passionate people who are creative problem solvers, analytically curious, and who know how to get things done. We have a team culture that encourages innovation, expects a high level of ownership, and enjoys what we do!

Requirements

Bachelor’s Degree in Business, Analytics, Data Science or a Related Field is required
Strong prior experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint
Experience leveraging data and analytics for category management / merchandising decision making
Strong analytics aptitude with excellent problem-solving skills
Experience successfully influencing clients
Persuasive and clear oral and written communication skills
Demonstrated drive and initiative
Ability to develop productive and professional client relationships
Thrive in a fast paced, deadline-oriented work environment
Must be detail and quality oriented
High technical knowledge of Microsoft Excel (high proficiency required), Word, and PowerPoint

Nice To Haves

Power BI and SQL not required, but definitely a bonus!

Responsibilities

Support client objectives to improve their overall business by driving customer loyalty and sales
Own it! You will manage the relationship of a critical client team for SRAI
Coach merchant teams to use customer insight in their day to day decision-making
Provide actionable insights and recommendations backed by facts
Utilize BI tools including Symphony RetailAI reports to help answer retailer business questions
Partner with internal and external CPG focused teams on key initiatives
Train clients on use of Symphony RetailAI tools and insights
Support all key business strategies as identified by client
Manage several projects simultaneously
Participate in key cross functional projects that cut across retail team(s)
Participate in development of best practices, training and reference materials
Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed
Actively participate in and assist with preparations for team and client meetings as requested