Customer Insights Manager

Sysco

About The Position

Purpose: Research manager will acquire and share primary insight to shape Sysco’s strategy, optimize current business results and understand performance. The role will execute both qualitative and quantitative research against diverse objectives and methodologies. This role will both manage third parties to conduct research and execute studies themselves. Manager will be expected to analyze studies for results and share insights thru diverse tools throughout Sysco. The successful candidate will be a curious, self-starter, with strong attention to detail, with an ability to work in a new growing and ever-changing environment. This role will need to assimilate data and hone in on key insights that drive business recommendations. She/he recognizes that the true measure of success is based on the business impact

Requirements

Master’s degree with a focus on qualitative or quantitative research or Bachelors with 3+ years of relevant job experience
3+ years in market research, trends, or similar job function
Ability to link primary research with analytics model in collaboration with data science & market insights and intelligence teams
Ability to conduct statistical analysis to identify result (a plus)
Experience in managing either quantitative or qualitative research (B2B experience preferred)
Advanced level of understanding and knowledge of appropriate statistical applications and research design techniques

Responsibilities

Research Design and Execution Design research instruments (surveys, discussion guides) and sampling techniques to gather data with the highest standards
Build an ecosystem of research partners to support research initiatives as needed
Lead in-house execution of research
Manage internal and external research projects with expert-level project management competencies
Primary research analysis, insight creation
Manage a follow-up closed loop process for customer experience issues identified thru research
Analyze primary research results to foster insights and strategic guidance
Implement and share reporting tools which track and synthesize insights
Identify opportunities to combine qualitative insight with other data sources to uncover new learning
Insight communication Leverage different communication tools (e.g., videos, reports, dashboards) to share results and ensure understanding across the enterprise