Manager, Customer Experience Performance & Compensation
About The Position
The Global Performance & Compensation Manager is the architect of the incentive structures for the Customer Support, Customer Success (CS), and Professional Services (PS) organizations. You will design, implement, and govern global compensation plans that align individual performance with company-wide goals (ARR retention, billable utilization, and CSAT). In this new position, you’ll be spearheading post sale operations initiatives and fostering strong stakeholder relationships globally. You will ensure that our global teams—across the Americas, EMEA, and APAC—are motivated to deliver world-class AECO solutions while maintaining strict fiscal discipline. You’ll work closely with Customer Experience Leadership, Post Sales Enablement, Finance, Sales and additional teams globally. This role will be responsible for driving operational efficiency, enhancing our compensation design and providing data-driving insights to support performance excellence and revenue growth. Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Responsibilities
- design, implement, and govern global compensation plans that align individual performance with company-wide goals (ARR retention, billable utilization, and CSAT)
- spearheading post sale operations initiatives and fostering strong stakeholder relationships globally
- ensuring that our global teams—across the Americas, EMEA, and APAC—are motivated to deliver world-class AECO solutions while maintaining strict fiscal discipline
- driving operational efficiency, enhancing our compensation design and providing data-driving insights to support performance excellence and revenue growth
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- retirement plans
- tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
