Manager, Customer Contract Administration

Cardinal Health

About The Position

What Customer Contract Administration (OptiFreight Logistics) contributes to Cardinal Health As a Manager (Contract Administrator) within Sales Operations (OptiFreight Logistics), you will primarily support our more complex OptiFreight Logistics contracts and customers through the execution of related contracting activities. You will partner with our Legal, Sales, Finance and Cross-functional Teams, to review and carry out the strategy associated with the business, while ensuring compliance and process maintenance. This role will have direct customer facing contract negotiation responsibility and will have management responsibility for 1 direct report.

Requirements

Bachelor’s degree or equivalent work experience preferred.
8+ years of related experience in roles such as Contracts Analyst, Legal/Paralegal, Project and Program Management, Sales/Marketing Analyst
Must be a quick learner and possess excellent written, oral, and presentation skills.
Must be able to perform at a managerial (supervisory equivalent) level.
Strong analytical and organization skills.
The ability to gather feedback, display a sense of urgency, make recommendations, follow-up, and follow through to deliver timely solutions.
Proficient in synthesizing and presenting large amounts of complex data verbally and in writing.
Ability to work independently with minimal supervision, manage conflicting priorities, and meet deadlines.
Ability to manage high volumes and effectively balance workload.
Intermediate to Advanced Microsoft Office skills, particularly in MS Excel, Word, and PowerPoint, are required.
Must be able to effectively communicate with all levels of the organization and have strong communication skills for all levels of interaction.
Must have good presentation skills.
The capacity to work in a team environment and manage projects accordingly.
Experience in contracting processes and CLM (contract lifecycle management) systems knowledge.
Aptitude to implement improvements.
Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and/or projects
Gains consensus from various parties involved

Nice To Haves

Advanced Degree preferred.

Responsibilities

This role will be responsible for the coordination and administration of Customer contract terms and conditions, contact activations, as well as all contracting activities.
Draft assigned customer contracts using Apttus
Review all assigned contracts for adherence to standard business terms
Collect and document key contracting input from cross-functional teams and stakeholders [Sales, Product Marketing, Finance, other].
Facilitate stakeholder review and approval for all redlines
Involved in direct customer contract negotiations
Communicate business related issues or opportunities to next management level.
Assist the sales teams with the development of custom/unique contract language
Initiate implementation activities for all fully executed contracts (e.g., send price load direction to pricing services)
Review contracts to ensure they are clearly written such that they can be readily executed and managed.
Trusted Advisor to the organization regarding contract interpretation, incentive calculations, and contract drivers needed to be achieved for incentive eligibility.
Participate in design of proposed contracts and perform required analysis of alternatives.
Review customer redlines against Apttus template terms and conditions
Primary Point of Contact (Contract Administrator) for assigned contracts and all contract related questions
Lead, coach, and mentor 1 direct report
CLM (Apttus/Conga) Proficiency SME for OptiFreight Logistics Contracts and Bids
CLM Operating Discipline
CLM (Contract Lifecycle Management)