Manager, Customer Care - REMOTE

Jobgether

1d • Remote

About The Position

In this role, you will lead a team focused on ensuring the highest level of satisfaction for both internal and external customers. The position combines team management with project oversight, enabling you to drive change and implement improvements that impact customer experiences positively. You'll collaborate across departments, manage key initiatives, and foster an environment of teamwork and excellence, all while working in a dynamic, purpose-driven space dedicated to improving cancer care.

Requirements

• Bachelor’s degree preferred or relevant experience equivalent.
• 5-10 years of experience in customer service, specifically in healthcare or biotech.
• 3+ years of experience in a leadership or supervisory role.

Responsibilities

• Provide day-to-day supervision of assigned staff, ensuring timely and accurate work.
• Lead and manage specific projects or initiatives to drive operational enhancements.
• Understand compliance policies related to test ordering and requirements.
• Track and trend customer complaints and report deficiencies per protocols.
• Responsible for training, coaching, and career development of staff.
• Develop SOPs and best practices to enhance client satisfaction.
• Collaborate with leadership to develop strategic plans for operations.

Benefits

• Competitive compensation package.
• Opportunities for career development and growth.
• Inclusive and collaborative work environment.
• Recognition as a Certified™ Great Place to Work.
• Remote work flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager