Manager, Culture & Employee Experience

AAA-The Auto Club Group

1d • $120,000 - $149,000 • Remote

About The Position

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Manager, Culture & Experience - The Auto Club Group What you will do: Reports to: Director & above The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use. The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments. This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs. The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness. In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption.

Requirements

• Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required.
• 8 years of experience in employee experience, culture, engagement programs, internal communications, or related work
• Demonstrated experience leading or managing integrated culture or employee experience initiatives, including translating enterprise priorities into coordinated programs, mechanisms, or leader tools rather than standalone activities.
• Experience operating in complex, matrixed environments, partnering across HR functions (e.g., Transformation & Enablement, Communications, Talent, or Operations) to align work, manage dependencies, and ensure sustained follow‑through.
• Proven experience designing and executing programs for frontline and non‑desk populations, with an understanding of branch, field, or distributed work environments and the constraints that affect communication, adoption, and reinforcement.
• Using data, feedback, and adoption metrics to assess effectiveness, identify gaps in follow‑through, and refine tools, messaging, or approaches over time.
• Employee experience, culture, engagement, recognition, and listening programs and how they operate as an integrated system
• Understanding of how culture mechanisms align to enterprise priorities, transformation efforts, and measurable organizational outcomes.
• Frontline and branch environments, including constraints that impact communication, tool usability, and experience activation.
• Prioritization, sequencing, ownership, and coordination required to manage multiple culture initiatives effectively.
• Adoption indicators, feedback loops, and data used to evaluate effectiveness and guide improvement.
• Ability to lead an integrated portfolio with strong prioritization, execution discipline, and stakeholder alignment.
• Strong written and verbal communication skills, including the ability to create leader-ready tools and simplify complex work.
• Ability to design for adoption, reinforce usage over time, and improve mechanisms using feedback and data.
• Strong partnership skills across HR and business leaders, with the ability to influence without relying on formal authority.
• Ability to establish clear standards and operating rhythms that improve consistency and reduce rework.
• Establishing operating rhythms, managing handoffs, resolving bottlenecks, and ensuring consistent execution and reinforcement across initiatives.
• Coaching and developing professionals, setting clear expectations for quality, responsiveness, and practical leader support.
• Ability to use adoption metrics and feedback to improve effectiveness and clearly communicate complex information to leaders and frontline audiences.

Nice To Haves

• 2 years of people leadership or team lead experience strongly preferred.
• Experience designing and scaling programs across distributed and frontline environments preferred.

Responsibilities

• Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines.
• Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement.
• Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention.
• Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities.
• Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination.
• Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch.
• Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals.
• Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support.
• Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives.
• Leads team of professionals.
• Ensure adherence to corporate and Human Resource policies and procedures.

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager