Manager, CS Operations

Jobgether

5d • $106,802 - $143,600 • Remote

About The Position

This role provides the opportunity to lead and scale customer success operations in a high-growth, fast-paced environment. The Manager, CS Operations will design and optimize processes, systems, and tools that enhance the post-sales experience, drive retention and expansion, and ensure operational excellence across the Customer Success organization. This position combines strategic leadership with hands-on execution, partnering closely with senior leaders and cross-functional teams. The successful candidate will lead initiatives that align people, processes, and technology to deliver measurable impact, while mentoring a team of CS Operations professionals. This role is ideal for someone who thrives on solving complex operational challenges and shaping scalable solutions in a dynamic SaaS environment.

Requirements

• 6+ years of experience in Revenue Operations or Customer Success Operations, preferably in fast-paced SaaS organizations
• Proven ability to lead complex, high-impact projects that improve workflows and operational efficiency
• Strong organizational, analytical, and problem-solving skills with the ability to translate data into actionable strategy
• Advanced experience with Gainsight, Salesforce, and other operational tools
• Excellent communication skills with the ability to translate policy and process into practical, field-facing guidance
• Strong business judgment and priority management skills, with high emotional intelligence
• Bachelor’s degree in business, finance, economics, engineering, or a related field; MBA optional

Responsibilities

• Lead and manage a high-performing CS Operations team, ensuring efficient and scalable processes that support ACV, retention, and expansion
• Partner with senior Customer Success leaders to design, implement, and optimize post-sales workflows and operational frameworks
• Run cross-functional projects to improve customer outcomes, including process redesign, tooling enhancements, and analytics-driven initiatives
• Assess and prioritize CS-specific requests, process gaps, and strategic opportunities, creating a roadmap aligned to company objectives
• Collaborate with Post Sales Systems and Revenue Technology teams to define business requirements, conduct UAT, enhance automation, and manage communications
• Embed and champion cultural principles, promoting team alignment, inclusion, and continuous improvement across global operations

Benefits

• Competitive base salary: $106,802 – $143,600 USD
• Employee-led remote and flexible work options
• Comprehensive health benefits, including medical, dental, and vision coverage
• Professional development opportunities and learning resources
• Inclusive and collaborative work environment with opportunities to contribute globally
• Flexible working models supporting in-office, hybrid, and fully remote arrangements
• Employee-focused programs for wellness, accessibility, and accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager