Manager, CRM Application, Salesforce

The Pew Charitable Trusts • Washington, DC

5d • Hybrid

About The Position

The Manager, Salesforce, is responsible for the successful operation, strategic direction, and ongoing enhancement of Pew’s Salesforce platform. This role ensures the platform aligns with organizational priorities, supports stakeholder engagement, and drives adoption of emerging technologies to meet business needs. This position requires initiative, independent judgment, and the ability to manage technical operations and projects across programmatic and operational areas. This position is based in Pew’s Washington, DC office and reports to the Director, Application Operations, Information Technology. This position participates in Pew’s hybrid work program with core days in the office and the flexibility to telework the remaining days. Staff also enjoy four telework “flex weeks” per year.

Requirements

• Generally requires a minimum of 8 years of professional experience, including staff, project, and/or consultant management experience. Including four or more years of hands-on experience with Salesforce or similar CRM platforms; a bachelor’s degree or equivalent experience required
• Two or more years of direct supervisory experience, including performance management.
• Demonstrated success in operations or project management roles, working collaboratively with cross-functional teams.
• Experience in business analysis, requirements gathering, and delivering systems support strategy.
• Strong communication and interpersonal skills.

Nice To Haves

• Salesforce certification preferred (Administrator, App Builder, Architect, etc.).
• Experience in nonprofit or advocacy-driven organizations preferred.

Responsibilities

• Serve as the platform owner for Salesforce, ensuring alignment with Pew’s business needs through collaboration and effective stakeholder management.
• Lead Salesforce governance, determining optimal engagement strategies for stakeholders.
• Build and maintain platform roadmaps, aligning emerging technology with business needs and prioritizing incoming requests for value and impact. Measure the impact of initiatives to support overall platform efficiency.
• Provide guidance to stakeholders and senior leadership on technical solutions to business challenges and opportunities.
• Manage staff, assign tasks, review performance, and lead team meetings.
• Ensure work aligns with IT priorities and supports overall IT initiatives.
• Manage contracts, vendor relationships, and budget planning for Salesforce-related activities.
• Other duties as assigned.

Benefits

• comprehensive, affordable health care through medical, dental, and vision coverage
• financial security with life and disability insurance
• opportunities to save using health savings and flexible spending accounts
• retirement benefits to help prepare for the future
• work/life benefits to maintain a good balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees