Manager - Credit & Fraud Risk Communications

American Express•New York, NY

41d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The company's Corporate Affairs & Communications organization is seeking a communications and public relations professional as its new Manager, Credit and Fraud Risk (CFR) Communications. As a member of the Business-to-Business Communications team, this person will support internal and external communications focused on American Express' credit decisioning, fraud modeling, use of artificial intelligence, and other Credit & Fraud Risk-related innovations. This position will report to the Director of Communications, B2B comms. How will you make an impact in this role?

Requirements

7+ years of communications/public relations experience
Experience working in either technology or finance/banking
Experience with both internal and external communications
Strategic client counsel and executive communications experience
Excellent judgement and innate curiosity
Strong interpersonal skills and ability to create connections across functions and levels
Excellent writing, editing, organizational and presentation skills
Proven ability to translate technical content into language that is understandable by and compelling to target audiences
Experience developing and implementing creative public relations and social media programs
Strong project manager with ability to think independently, quickly, and apply good judgment.
Strategic problem solver with strong business acumen
Ability to prioritize workload based on short- and long-term priorities
Experience in managing public relations agencies

Nice To Haves

Direct credit, fraud, and risk management experience
Internal and external communications experience at a publicly traded company
Experience driving meaningful internal communications initiatives and supporting senior leaders

Responsibilities

Create and review internal and external communications content, including talking points, memos, presentations, Amex Newsroom posts, research papers, awards submission, Slack and social posts, and stories for the company intranet (The Square).
Provide sound counsel and manage sensitive issues and reputational risks, including in-bound media inquiries.
Lead colleague communications for the Credit and Fraud Risk team, which would include internal amplification of the team's work, organizational announcements, enterprise initiatives, and control management communications.
Collaborate with senior leaders, communication colleagues and other cross-functional partners across the company.
Help oversee and manage public relations agency.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities