Manager, Credit and Collections - Somerset, NJ - Hybrid

Sysco

11d•$67,000 - $100,400•Hybrid

About The Position

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com JOB SUMMARY The Credit & Collections Manager is responsible for the direction, coordination, management, and evaluation of regional Credit & Collection Representatives and Supervisors.

Requirements

Bachelor’s degree in Business, Finance, Accounting or a related field, or Certified Credit Executive (CCE) credentials.
5+ years related management or supervisory experience.
Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency
Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff
Capable of working with internal staff from other departments in a proactive and constructive manner
Strong leadership skills, including the ability to mentor and develop individuals and teams.
Able to engage and lead team discussions and meetings
Understands team dynamics and works well within a team structure. Collaborative management style.
Delegates responsibilities effectively
A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary.
Able to manage large, complex projects.
Uses time effectively
Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed
Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions
Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions
Detail Oriented – Attention to details and accuracy
Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner
Proficient experience using Microsoft Office (Word, Excel, PowerPoint, Access & Outlook)
Knowledge of ERP systems (i.e., PeopleSoft) and credit reporting systems (Dun & Bradstreet, Experian)

Responsibilities

Preparation, submission, and maintenance of corporate Management Reports on a weekly, monthly and annual basis
Review collection reports to a certain status of collections and balances outstanding to evaluate the effectiveness of current policies and procedures
Evaluation and preparation of files for delinquent accounts for outsourcing to legal authorities.
Sign off on and authorize payment plans and settlement amounts
Review new account files for the assignment of initial credit limits for new hotel opening orders.
Submit recommendations for high dollar credit limits (six-figure values and up) to Director, Credit & Collections to review and approval.
Determine and evaluate the value and classification of write-offs, disposition of accounts in legal/collection and adjustment and assessment of weekly forecast reporting modules.
Direct, coordinate and monitor the daily activities & performance of Credit & Collections team to assure compliance of standard Company policies, procedures, SOX, quality and safety
Coach and develop the team in balancing the delivery of high productivity, quality and customer service.
Maintain a positive and safe work environment
Oversee employee relations and participate in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary.
Establish performance goals, monitor progress and provide feedback as necessary.
Manage employee performance through motivation, delegation, development, mentoring and resolving conflict.
Take corrective action as necessary in a timely manner and in accordance with company policy.
Provide and/or coordinate training as needed
Consult with Human Resources Department as appropriate
Conduct regular department meetings to foster employee engagement, communicate any changes to company policies and procedures, address employee concerns, foster idea-sharing and suggestions for improvement