Manager, Creator Operations

ShopMy•New York, NY

6h•$100,000 - $115,000

About The Position

ShopMy is seeking a highly organized, data-minded, and excellent operator to join our team as the Creator Operations Manager. In this role, you will own the reporting systems, performance insights, and operational processes that keep the Creator organization aligned and effective, partnering closely with Creator Managers and leadership to deliver clear and reliable data, surface meaningful trends across creator performance, maintain internal documentation, and execute improvements that enhance how we support our creators. This role is ideal for someone who enjoys building structure, translating data into actionable insights, and creating clarity in a fast-paced, evolving environment, and who is motivated by helping teams evaluate performance consistently and focus on driving meaningful outcomes for our creator community.

Requirements

Bachelor’s degree required
2–4 years of experience in operations, analytics, business operations, revenue/success operations, or other cross-functional roles in high-growth tech or consumer environments
NYC-based
Strong analytical skills with the ability to pull, interpret, and translate data into actionable insights for cross-functional partners
High level of systems thinking, with a deep understanding of how data, internal processes, and team workflows interconnect
Exceptional organization and attention to detail, with the ability to maintain accurate reporting, documentation, and operational structure in a fast-moving environment
Comfort working in ambiguity and making decisions with incomplete information while bringing clarity and structure to evolving processes
Proficiency in Google Suite, with proven ability to quickly learn new tools, data platforms, and reporting systems
A proactive, ownership-driven mindset with a passion for improving operational rigor and enabling teams to work more effectively

Responsibilities

Own creator performance reporting and dashboards, ensuring data is accurate, reliable, and actionable for the Creator organization
Translate data into clear insights that help Creator Managers evaluate performance, spot trends, and identify opportunities across their creator portfolios
Monitor performance across creators and teams, proactively surfacing risks, patterns, and growth opportunities to leadership
Maintain internal documentation and operational processes that keep the Creator team aligned and informed
Partner with Product, Marketing, and Analytics to ensure consistent data definitions, tracking, and reporting as our creator ecosystem evolves
Support leadership in building and refining the operational rhythms, workflows, and systems that enable the team to run effectively and scale