Creator Success Manager
About The Position
The Creator Success Manager (CSM) is a revenue-driving, strategy-focused individual contributor role responsible for growing creator GMV, improving retention, and maximizing lifetime value across a portfolio of high-impact creators. This role sits at the intersection of data, relationships, and execution. You’ll own creator growth outcomes by accelerating product adoption, scaling monetization strategies, and translating performance data into clear actions that drive measurable business results. This is not a customer support role. Success in this role is defined by revenue growth, creator retention, and the ability to influence outcomes across the business
Requirements
- Bachelor’s degree or equivalent practical experience
- 2–3+ years of experience working directly with creators in the creator economy (e.g., creator success, campaign management, affiliate marketing, talent management, creator education, or growth roles)
- Strong analytical and data-driven mindset with the ability to synthesize insights into clear actions
- Experience using tools such as HubSpot, Gmail, Asana, Excel, PowerPoint, and similar analytics or CRM platforms
- Proven ability to build trust, influence outcomes, and drive revenue through strong relationship management
- Comfort operating in fast-paced, high-expectation environments with aggressive goals and KPIs
- Excellent written and verbal communication skills, both internally and externally
- Strong social media fluency and understanding of creator monetization dynamics
- Growth mindset, resilience, and a strong sense of ownership over results
Responsibilities
- Own and grow a portfolio of creators with direct accountability for GMV, retention, and monetization performance
- Build and execute data-driven creator growth plans that impact monthly, quarterly, and annual revenue targets
- Develop scalable frameworks that increase product adoption, brand diversification, and revenue-generating behaviors
- Proactively identify churn risk and implement targeted strategies to stabilize and expand high-value creator relationships
- Analyze creator performance data, behavioral trends, and revenue metrics to drive clear, action-oriented recommendations
- Monitor book-of-business health through sales, click, link, and engagement trends
- Deliver regular performance reporting to internal stakeholders, focused on business impact and KPI progression
- Translate complex data into practical strategies that improve retention, engagement, and monetization outcomes
- Partner closely with Product, Marketing, Campaigns, and RevOps to translate creator needs into actionable initiatives
- Serve as a voice of the creator in cross-functional planning, ensuring strategies align to revenue and retention goals
- Contribute to experimentation, testing, and rollout of growth initiatives designed to accelerate creator GMV
- Identify opportunities to improve operational efficiency and creator success workflows through continuous feedback loops
- Build trusted, long-term relationships with creators through strategic guidance and consistent value delivery
- Champion feature adoption, best practices, and platform engagement to increase creator satisfaction and performance
- Represent Later’s creator value proposition in select industry and creator events as needed
- Operate as a high-impact IC with strong ownership, autonomy, and accountability for outcomes
- Influence without authority by setting a high standard for execution, insight, and creator strategy
- High performers may grow into pod leadership roles supporting Creator Success Managers and Coordinators over time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
