Manager, Creative Show Ops

SeaWorld•Orlando, FL

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! What you get to do: Responsible for leading all activities of Entertainment in a collaborative effort to maintain and/or generate new shows, events and design that improves the overall guest experience of the park. Lead the park team to support the park’s growth strategies and develop and implement inspirational, imaginative shows and events to park guests. You will: Create and execute the best seasonal events in the local market Enhance the guest experience with costumed characters, atmospheric entertainment and an immersive park environmentDeliver show elements and special effects on park rides as designed. Contribute to the park’s senior leadership team Prepares long-term plans to meet the future business needs of the Entertainment department Creates budget and schedules for the execution or implementation of show and event product including new capital Efficiently manages associated expenses including labor and capital costs, as well as work schedules, to ensure alignment with budgets and schedule expectations Creates a review and approval process for work requests aligned with the Entertainment experience requirements Collaborates with park and park support stakeholders. Manages the award of vendor work, tracks project progress, and ensures timely completion of work efforts Provides appropriate support to ensure Entertainment product intent is carried through to completion Develops and leads Entertainment ambassadors, ensuring performance standards across areas, shops and between other departments Listens and responds to employee concerns; positively resolves workplace issues Ensures adequate staffing, tools and training. Communicates effectively ensuring ambassadors see and understand the overarching plans and goals of the department. Maintains open and regular communications, including presentations for approvals, with park senior leadership, corporate leadership, D&E and other stakeholders to ensure creative alignment with the Entertainment experience Ensure safe work environment, safe work practices and a safe park experience for guests

Requirements

Minimum of 5 years in entertainment management, as a Manager or Producer, or in the role of a producer in a live entertainment department within a theme park or similar environment
Strategic planning, time management and project management skills
Business acumen, negotiation and decision-making
Interpersonal skills to include leading a positive team environment that includes productive collaboration with other functions and business partners
Leadership skills to influence, inspire and positively resolve issues
Motivate a diverse workforce to task completion, positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
Handle multiple tasks in a fast-paced work environment
Respond effectively to inquiries or complaints from employees, customers, regulatory agencies, or members of the community
Prepare scope of works, read designs, prepare and deliver presentations to small and large groups
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Be able to work indoors and outdoors, in varying weather, to include extreme heat.
Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
Perform cleaning duties, including use of cleaning chemicals
Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
Be flexible in work locations as the placement will depend on business needs and career development opportunities

Responsibilities

Responsible for leading all activities of Entertainment in a collaborative effort to maintain and/or generate new shows, events and design that improves the overall guest experience of the park.
Lead the park team to support the park’s growth strategies and develop and implement inspirational, imaginative shows and events to park guests.
Create and execute the best seasonal events in the local market
Enhance the guest experience with costumed characters, atmospheric entertainment and an immersive park environment
Deliver show elements and special effects on park rides as designed.
Contribute to the park’s senior leadership team
Prepares long-term plans to meet the future business needs of the Entertainment department
Creates budget and schedules for the execution or implementation of show and event product including new capital
Efficiently manages associated expenses including labor and capital costs, as well as work schedules, to ensure alignment with budgets and schedule expectations
Creates a review and approval process for work requests aligned with the Entertainment experience requirements
Collaborates with park and park support stakeholders.
Manages the award of vendor work, tracks project progress, and ensures timely completion of work efforts
Provides appropriate support to ensure Entertainment product intent is carried through to completion
Develops and leads Entertainment ambassadors, ensuring performance standards across areas, shops and between other departments
Listens and responds to employee concerns; positively resolves workplace issues
Ensures adequate staffing, tools and training.
Communicates effectively ensuring ambassadors see and understand the overarching plans and goals of the department.
Maintains open and regular communications, including presentations for approvals, with park senior leadership, corporate leadership, D&E and other stakeholders to ensure creative alignment with the Entertainment experience
Ensure safe work environment, safe work practices and a safe park experience for guests