manager, creative operations - Fulfillment

Starbucks•Seattle, WA

30d•Onsite

About The Position

This job contributes to Starbucks success by developing, optimizing and executing on our go-to-market process to achieve our goal of customer-centered in-store marketing across our company-operated and licensed coffeehouses in the U.S. and Canada. This role is responsible for the day-to-day management and flawless execution of a complex signage fulfillment program, that brings the creative and data together to ensure every store has the correct signage at the right time. You will focus on automation and creative operations including but not limited to processes, tools, systems, etc. This position will also influence individuals and teams to adopt new ways of work that deliver agility, continuous improvement, collaboration and a growth mindset to our creative practice, enabling us to effectively and efficiently scale marketing programs.

Requirements

BA/BS with concentration in business, marketing, technology or similar field required
5-8 years of relevant experience
Data management, with proficiency in excel and other database management tools
Compelling presentation skills, persuasive and succinct oral, written, and email skills
Strong problem solving and analytical skills and an ability to think outside the box to achieve results
Able to execute best-in-class vendor management processes independently; understand digital production & operations vendors and their capabilities.
Ability & willingness to adapt new technologies & concepts quickly; interest in technology & digital innovation to solve complex customer and marketer problems.

Responsibilities

Manage various signage fulfillment responsibilities, including store data management, inventory, promotional signage distribution and tracking, coffeehouse partner support, supplier support, and digital menu content deployment & publishing.
Lead cross-functional efforts to maximize accuracy and scope of store profile data.
Be Responsible for maintaining store profiles for all creative studio-supported programs.
Manage highly complex creative projects and programs independently. Responsible for execution of multiple project deliverables, timelines and identifying risk.
Use existing marketing & creative technology, tools & processes to execute day-to-day creative, content & production design projects.
Support and implement creative operations models including processes, tools, systems, etc., to drive improvements to existing end-to-end processes in partnership with leadership, cross-functional partners, and suppliers.
Facilitate fulfillment timelines and collaborates with in-house Print Production, Coffeehouse Operations, Marketing, and Creative Production.
Manage fulfillment supplier; works in tandem with suppliers to ensure their systems and processes meet our objectives. Ensuring standards are followed and all fulfillment timelines are adhered to cross-functionally.
Manage all projects related to fulfillment and system development/enhancement.
Test new tool features and capabilities as they become available to identify opportunities to maximize return on existing technological investments.
Manage dedicated promotional/signage request tools and email systems.
Manage new store sign distribution program with fulfillment supplier. Responsible for the cross-functional communication and distribution of the new store information.
Manage inventory of all core and promotional signage in the distribution centers, fulfillment houses, and the support center.
Forecast and communicates print inventory, fulfillment, and freight cost estimates for all creative studio projects.
Have a deep level of knowledge about various aspects of traditional and non-traditional production; including but not limited to print and digital.
Be accountable for the innovation, development, implementation, evolution, and education of the fulfillment strategy.
Provide coaching, direction, and leadership support to team members to achieve partners, business, and customer results.
Challenge and inspire team members to achieve business results.
Lead via influence and by example, develop strong cross-functional relationships, and identify and share best practices.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
You will also have access to backup care and DACA reimbursement.
Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.