Manager, Corporate Travel Technology (Hybrid)

AAA Mid-Atlantic•Lexington, KY

61d•$70,965 - $133,545•Hybrid

About The Position

AAA Club Alliance is looking for a Corporate Travel Technology Manager to join our dynamic Corporate Travel team. The Manager, Corporate Travel Technology is responsible for leading the strategy, integration, and performance of our travel technology platform and team. This role drives continuous improvement, innovation, and operational efficiency across our corporate travel ecosystem — ensuring a seamless traveler experience, optimized internal processes, and strong client satisfaction. The Manager serves as the subject matter expert on our travel technology stack, evaluates and implements new tools and integrations, and effectively represents our products and services to both clients and prospects. Why AAA? At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth.

Requirements

Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
7+ years of experience in corporate travel technology management, travel operations, or systems integration.
At least 3 years' leadership experience.
Proven experience implementing and managing travel technologies such as online booking tools, GDS integrations, and reporting/analytics platforms.
Strong leadership, communication, and project management skills with the ability to influence at all organizational levels.
Demonstrated analytical and problem-solving capabilities with a focus on innovation and client satisfaction.

Responsibilities

Technology Strategy & Innovation Research and evaluate emerging travel technologies and third-party tools to identify opportunities for efficiency gains, revenue growth, and improved client experience.
Develop business cases and ROI analyses to support technology investments and enhancements.
Recommend and implement creative, automated solutions to reduce manual processes, transaction time, and operational costs.
Platform Management & Integration Oversee the deployment, integration, and optimization of all travel technology products and systems (online booking tools, mid-office automation, data management, and reporting solutions).
Lead planning, testing, and implementation of new products and processes, ensuring robust communication and change management across the organization.
Partner with IT to maintain secure, compliant, and high-performing system operations within the corporate technology framework.
Team & Vendor Leadership Manage a multidisciplinary technical team, including online booking experts, data and automation specialists, and implementation staff.
Build strong relationships with technology vendors, overseeing performance, service levels, and contract compliance.
Collaborate with Operations and Workforce Management leaders to benchmark performance, improve productivity, and deliver consistent service excellence.
Client & Internal Partnership Analyze client requirements and design innovative, technology-driven solutions that enhance satisfaction and program value.
Support client implementations and presentations as a subject matter expert on our technology platform.
Partner with internal Operations teams to streamline workflows, reduce training needs, and enhance policy compliance.
Reporting & Quality Oversee travel reporting systems, ensuring accuracy, accessibility, and alignment with client and business needs.
Manage the CORE quality control system, auditing, ticketing, and communication processes to maintain operational integrity.
Lead the Corporate Travel technology response to ACA TQS5 standards and related compliance initiatives.
Other Perform additional duties as assigned in support of Corporate Travel strategic objectives.

Benefits

Hybrid Schedule: This role follows a hybrid schedule consisting of two remote dates and three on-site workdays at one of the office locations specified in the posting.
Paid Holidays: Celebrate eight paid holidays throughout the year.
Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.
The starting base compensation for this position is $70,965 to $133,545. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
Annual Bonus and Annual Merit Increase Eligibility.
Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year