Manager, Core Systems & Identity Operations

TRS•Austin, TX

4d•Onsite

About The Position

The Information Technology (IT) Division lays the foundation for TRS to deliver excellent service experiences across the organization and with our members. We serve with purpose through mentorship and collaboration across a broad variety of teams unified by innovation to create technology and information solutions that have a positive impact on our members’ lives. We invite you to join one of Austin’s Top Workplaces. TRS offers a best-in-class combination of technology and continuous learning opportunities to equip you to solve problems, expand your knowledge, and create impact for 1 in 20 Texans. The Manager of CORE Systems & Identity Operations is responsible for providing direction and guidance to the CORE Systems & Identity staff. The incumbent will maintain the security and integrity of communication infrastructure systems and cybersecurity systems, as defined in Section 117.001(2) of the Texas Business and Commerce Code; manage a team of professional Site Reliability and System Engineers while overseeing activities associated with a complex IT infrastructure environment; oversee the maintenance, security, and performance of CORE systems, applications, cloud, software, and identity management services; and plan, coordinate and lead CORE systems projects, initiatives, and testing. This position will proactively work with the CORE Systems & Identity team, IT staff, members of TRS' executive and leadership team, and agency employees.

Requirements

Bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related field.
High school diploma or equivalent and additional full-time experience in information systems, telecommunications, computer operations, or related experience may be substituted on an equivalent year-for-year basis.
Must have the ability to maintain the security and integrity of communication infrastructure systems and cybersecurity systems, as defined in Section 117.001(2) of the Texas Business and Commerce Code, and:
Seven (7) years of full-time directly related, progressively responsible experience in IT Infrastructure and Operations or related experience.
Three (3) years of experience coordinating, leading, or supervising the work of others, required.
Experience may be concurrent.
A master's degree or doctoral degree in a closely related field may be substituted on an equivalent year-for-year basis.

Nice To Haves

Experience implementing and/or managing one or more of the following: Microsoft Windows Server, Active Directory, Okta IAM, Microsoft Office 365 Platform including Exchange and SharePoint Online, Microsoft System Center Configuration Manager and/or Intune, application management, automation techniques and process improvement.
Experience leading large technology projects.
Knowledge of: Microsoft M365, Windows Server, and Active Directory.
Knowledge of: Network diagnostic, monitoring, and alerting software and techniques.
Knowledge of: Network protocols, topologies, hardware, software, architecture, and integration services.
Knowledge of: Practices, principles, and techniques of computer operations and identity management.
Skills in: Analyzing problems and devising effective solutions.
Skills in: Communicating complex technical information to people of varying technical backgrounds.
Skills in: Managing, organizing, and motivating staff to meet productivity and quality goals and objectives.
Skills in: Planning, organizing, and coordinating work assignments to effectively meet frequent and/or multiple deadlines; handling multiple tasks simultaneously; and managing conflicting priorities and demands.
Skills in: Using a computer in a Windows environment with word processing, spreadsheet, and other business software.
Ability to: Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
Ability to: Solve complex problems that may have a long-term impact on a single employee group or department.
Ability to: Understand employee and department operations and policies and how they interface with and guide the organization.
Ability to: Work effectively in a professional team environment.

Responsibilities

Consults with the IT development teams on application design issues as they relate to performance.
Coordinates with other IT staff to maintain network security and to ensure a fully integrated information systems environment.
Directs the evaluation of various technologies and resources for acquisition and to identify strengths, weaknesses, and potential benefits to the agency.
Ensures adequate availability, capacity, and performance, of agency Infrastructure.
Oversees the monitoring and metering of agency infrastructure to provide a solid, high-performing computing foundation for enterprise systems and applications.
Participates in the change management process, providing program oversite and process improvements, as necessary.
Plans and coordinates the selection, integration, installation, and maintenance of CORE Systems and Identity infrastructure including systems, applications, infrastructure services, cloud, and identity access and management services.
Provides delivery and oversite of key infrastructure components and applications including but not limited to Office365, Identify and Access Management, Endpoint Infrastructure, Security, and various third-party application support.
Reviews and finalizes budget recommendations for areas of responsibility.
Supervises the maintenance of the operating system and security software utilized on the network, including the User Provisioning and Identify and Access Management processes.
Supports the development, maintenance, and testing of the agency's disaster recovery plan.
Assesses training needs of team members and arranges for and provides training, coaching, and technical assistance.
Ensures compliance with applicable federal, state, agency and department policies, procedures, rules, and regulations.
Implements policies, processes, procedures, automation, and controls to consistently deliver high-quality service in a cost-effective manner.
Manages and enhances the processes for service management and delivery in collaboration with key stakeholders across IT and business units.
Manages the CORE Systems & Identity Operations staff, developing a flexible, proactive, high-impact team, including direct supervision, performance evaluation, and hiring staff.
Plans and prioritizes infrastructure projects and initiatives, driving the evaluation, deployment, and management of forward-looking solutions to deliver automated, scalable, and reliable outcomes.
Provides direction, monitors teamwork loads and work processes, and takes corrective actions as needed to ensure that all CORE Systems & Identity are covered, and productivity, customer service, and quality goals are met.
Provides training and technical assistance to agency staff on the maintenance and operation of hardware and software.
Responsible for operations and delivery of CORE Systems & Identity infrastructure services.
Utilizes the procurement process to purchase necessary software and hardware for the CORE infrastructure stack, along with the procurement, contract management, and payable process.
Performs related work as assigned.