Manager - Contracts

Uniti•Little Rock, AR

About The Position

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses. _________________________________________________________ Position Summary The Manager – Contracts supports the Legal team by managing the end-to-end contract administration process for customer agreements and related orders. This role focuses on contract intake, preparation, review for compliance with approved costing and pricing, coordination of internal approvals, execution routing, and post-signature maintenance. The position is not a people leader and does not require negotiating agreements but will coordinate with internal stakeholders and escalate non-standard or higher-risk terms to the Deputy General Counsel and/or designated Legal counsel.

Requirements

Bachelor’s degree or equivalent practical experience.
5+ years of experience in contracts administration, contract management, or a legal operations/contracts role supporting customer agreements.
Strong proficiency with Microsoft Word (track changes, formatting), PDF tools, and contract repositories/CLM systems.
Demonstrated ability to manage high-volume workflows with strong attention to detail, sound judgment, and confidentiality.
Clear written and verbal communication skills; ability to coordinate across Sales/Operations/Finance while maintaining Legal process discipline.

Nice To Haves

Experience supporting customer contracts in a regulated or infrastructure/services environment (e.g., telecom, network services, technology, construction/services).
Familiarity with customer contract structures such as service orders/SOWs, SLAs, confidentiality, and data protection/security addenda (as an issue-spotter/escalator).
Experience with e-signature tools (e.g., DocuSign/Adobe Sign) and reporting/dashboarding.

Responsibilities

Serve as the Legal point of contact for customer contract intake and processing, ensuring requests are complete and routed appropriately.
Prepare, draft, and/or assemble customer contract documents using approved templates (e.g., MSAs, service orders/order forms, SOWs, NDAs, amendments, and related exhibits).
Review customer orders for adherence to company standards, required clauses, and internal policies; flag deviations and risks for Legal review and decisioning.
Coordinate internal review/approvals (e.g., Legal, Finance, Operations, Sales, as applicable) and track status through completion.
Manage execution workflows (signature packets, naming conventions, version control, signature platform processes, distribution of executed copies).
Maintain contract records in the contract repository/CLM system, ensuring accurate metadata, key dates, and document retention practices.
Support contract lifecycle needs post-execution, including: help maintain and improve contracting tools and materials (templates, clause library, intake checklists, playbooks, and standard work instructions). produce basic reporting as requested (e.g., volume, turnaround time, aging/backlog, upcoming renewals), retrieving contract terms for internal teams, tracking renewals/notice periods, coordinating amendments/change requests, and supporting audit or compliance requests related to customer agreements.