Manager, Contract Administration
About The Position
The Manager of Contract Administration oversees the full lifecycle of transportation and broker contracts to ensure accuracy, compliance, and alignment with UniGroup’s business goals. This role leads a team of Contract Administrators and Senior Contract Administrators, manages workflows across high-value national account agreements, and collaborates with cross-functional partners including Legal and Sales. The ideal candidate is detail oriented, highly organized, and comfortable serving as the escalation point for complex or sensitive contract scenarios. This position plays a key role in reducing risk, maintaining high-quality contract standards, and supporting a positive experience for agents, members, and internal teams.
Requirements
- Bachelor’s degree in a related discipline or equivalent experience
- 2 to 3 years of relevant experience that includes team leadership or supervisory responsibilities
- Strong written and verbal communication skills
- High attention to detail and accuracy
- Strong organizational and time management skills
- Ability to navigate complex situations, analyze information, and make informed decisions
Nice To Haves
- Ability to interpret contract language and evaluate risk
- Comfort using contract management systems or digital workflow tools
- Strong diplomacy and professional assertiveness
- Ability to prioritize effectively in a fast-paced environment
- Collaborative and supportive approach to team leadership
Responsibilities
- Review, analyze, and approve national account contracts through the Contract Management System (CMS) with attention to risk, operational requirements, and company standards
- Monitor contract performance, deadlines, renewals, and compliance requirements
- Provide training and ongoing support to internal teams on CMS processes and best practices
- Advise agents and the Sales team on contract structures, requirements, and service strategies
- Partner with the Legal Department and subject matter experts to ensure contract language is clear, accurate, and consistent
- Respond to inquiries from internal staff, agents, and customers regarding active, pending, and negotiated agreements
- Serve as the primary escalation point for contract issues while maintaining professionalism and alignment with business objectives
- Identify opportunities to improve accuracy, efficiency, and risk mitigation within contract workflows
- Lead and mentor a team of four Contract Administrators by supporting workload balance, development, and adherence to high-quality standards
- Assist with department initiatives and complete other responsibilities as assigned
Benefits
- Hybrid work flexibility following the training period
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, paid holidays, and paid parental leave
- Tuition reimbursement
- Wellness programs and employee assistance resources
- Career development opportunities across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
