Manager, Contingent Workforce Outsourcing (On-site)

Newrez•Coppell, TX

11h•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. The Manager, Global Strategic Sourcing is responsible for supplier lifecycle management for Contingent Workforce (CW), Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) supplier engagements. This role will bring creativity, experience, and guidance to lead the team in selecting, evaluating, establishing, and cultivating supplier partnerships. This role is instrumental in helping to establish supplier strategies and driving supplier panel rationalization, to minimize risk and maximize value. This role works closely with Newrez Line of Business leadership and our Vendor partners.

Requirements

High School Diploma, or equivalent
3-5 years of proven experience successfully managing third party Vendor relationships, preferably outsourcing and/or contingent workforce engagements.
Mortgage Industry experience preferred.
Experience with IT-related concepts.
Understanding of Third Party/Vendor regulatory requirements as they relate to non-bank Servicers and Originators.
Vendor Management Systems experience, preferred.
Strong verbal communication skills; strong writing and composition abilities.
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
Strong consultative and collaborative work style.
High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
Strong project management capability.
Self-directed and comfortable working with ambiguity and uncertainty.
High degree of professional maturity, integrity, ability to maintain confidential data and information.
High degree of business and financial acumen; strong technical aptitude.
Strong Microsoft Office skills

Nice To Haves

Bachelor’s degree, preferred.
PMP Certification, preferred.

Responsibilities

Management and oversight of Contingent Workforce.
Function as a Primary Point of Contact and an escalation point for Newrez Line of Business and Vendor Partners.
Support communication and coordination of requests for proposal/quotes, bids, and contract negotiations with suppliers.
Provide continuous communication, detailed instruction, and follow-up to support the business team through vendor selection and onboarding.
Facilitation of contracting activities, including drafting language, negotiating terms, redlining terms, and finalizing contract language.
Oversee and disposition contracts which are up for renewals.
Ensure successful migration of managed services work to Suppliers, using the Newrez IDEAS Transition Framework.
Assist in leading supplier performance review meetings, oversight of supplier contract compliance and the overall performance of service obligations.
Ensure timely and complete vendor governance/oversight activities and reporting.
Act as an escalation path for Newrez Business Units and supplier partners Partner with Newrez Business Units and Suppliers partners on corrective action/remediation efforts, and facilitation of service level credits where applicable.
Access Management oversight.
Data validation and report development to include the preparation and distribution of daily, weekly and monthly reports.
Participation in the integration, management and oversight of department’s Vendor Management System (VMS).
Assist with audit/testing of Newrez suppliers.
Deliver prompt, positive communication and service to both our internal and external partners, with a strong focus on customer experience.
Other duties as assigned.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions