Manager, Content & Platform Operations

Comcast•Philadelphia, PA

34d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Oversee all Video On Demand (VOD) content across all video platforms. Responsible for onboarding new content, troubleshooting and triaging content issues. Ensure seamless content delivery and accessibility to drive engagement and satisfaction across all viewing platforms. The Programming & Partnerships (P&P) org manages Comcast's immense, growing offering of digital On Demand content in standard, high definition, 3D and 4K. P&P org works with new and existing broadcast, cable networks, OTT, AVOD and other providers that content to our customers. This detail-oriented position involves editorial content programming and ad hoc troubleshooting utilizing various internal look-up tools and interaction with internal and external parties.

Requirements

Bachelor's degree from a 4-year college or university preferred
5-8 years of experience in the TV or entertainment industry with a media agency, streaming service, or network.
Proven ability to collaborate cross-functionally and communicate effectively across teams.
Demonstrate expertise in troubleshooting and root cause analysis across multiple systems.
Strong understanding of video platforms, CMS tools, and metadata standards.
Experience with streaming platforms or OTT services.
Knowledge of video encoding, delivery formats, and digital asset management.
A resume of accomplishments, not just an employment history
Solid knowledge of product & project management and operations
Content Management/Database System and QA/QC experience.
Must be a quick learner, detail-oriented, unafraid to ask questions, and comfortable learning and understanding complex technical processes.
Must be comfortable working as part of a fast-paced, results-oriented team
Solid knowledge of current television offerings and a general love for TV
Excellent oral and written communication skills
Strong attention to detail

Responsibilities

Manage onboarding, delivery, and lifecycle of content across all platforms, including VOD, Free, SVOD, EST, TVOD, Advertising campaigns, new providers, packages and subscriptions/upsell on platform.
Coordinate content onboarding timelines with internal and external stakeholders to support business goals and partnership initiatives.
Maintain relationships with content delivery partners and collaborate with account managers to resolve issues and ensure compliance. Content calendars
Proactive and reactive maintenance of the VOD catalog
Content Validation & Troubleshooting - oversee content QA, ticketing, and triage processes to ensure accurate ingestion, platform functionality, and resolution of delivery issues.
Planning & programming support for content changes (rebrands, takedowns, contract expirations - alternate viewing guides)
Tooling & Reporting Optimization - Drive enhancements & create BRD reqs for CMS tools and reporting systems to improve operational efficiency and content visibility.
Design, implement, and maintain automated workflows and processes to optimize production and content operations, ensuring efficiency, scalability, and consistency across team deliverables
Monitor content performance metrics and provide actionable insights to stakeholders for continuous improvement.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.