Manager Content/Collaboration

SRP • Tempe, AZ

5d • Hybrid

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: Pension Plan (at no cost to the employee) 401(k) plan with employer matching Available your first day: Medical, vision, dental, and life insurance Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave) Parental leave (up to 4 weeks) and adoption assistance Wellness programs (including access to a recreation and fitness facility) Short and long-term disability plans Tuition assistance for both undergraduate and graduate programs 10 Employee Resource Groups for career development, community service, and networking Summary The Manager of Content / Collaboration is responsible for the daily operations, maintenance, and customer support for SRP’s enterprise content and collaboration platforms and applications. This includes enterprise content repositories and tools for managing the information lifecycle for documents, internal websites, and email along with their associated technologies. This position is also responsible for Enterprise collaboration platforms and tools for configuring and developing collaboration solutions to streamline business process and productivity .

Requirements

• Minimum 7 years of relevant experience required.
• In lieu of a degree, 11 years of relevant experience or an equivalent combination of education and experience totaling 11 years may be considered.

Nice To Haves

• A bachelor's degree relevant to the assignment from an accredited institution is preferred.

Responsibilities

• Manage the day-to-day operations of the enterprise content and collaboration platforms which includes 24 x 7 monitoring, incident and problem remediation within SLAs, and customer support.
• Develop and implement application patching and upgrade roadmaps to ensure reliability, security, and modern features to meet business needs.
• Develop and maintain expertise in content and collaboration applications through training, hands on experience, seminars, classes, and informal training.
• Responsible for continuation and completion of work in progress, and monitoring and establishing work priorities.
• Provide input to management on department budget formulation, as well as monitoring and analyzing expenditures for budgetary accuracy and efficiency.
• Ensures policies, practices and procedures are understood and followed by direct reports, customers, and stakeholders.
• Establish and maintain effective relationships with internal and external business partners in a cooperative and professional manner to improve business results.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager