Manager, Construction Defect Claims

AmTrust Financial Services, Inc.

23h•$88,000 - $130,000•Hybrid

About The Position

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Construction Defect Claims Manager. This leader will supervise a team of non-complex severity Construction Defect claim specialists, providing day-to-day direction and oversight. Supervision duties include the technical development of the adjusters and their claim files, including coverage, liability investigation, development and evaluation of damages, settlement/resolution strategy and litigation management. These claims arise in various jurisdictions throughout the country. This role follows a hybrid work model, requiring 4 days per week on‑site and 1 day remote. To support team collaboration and business needs, preference will be given to candidates who can work in a hybrid capacity from one of our approved office locations listed below. Eligible Office Locations: Ohio: Cleveland, Seven Hills Texas: Dallas Georgia: Alpharetta Illinois: Chicago Florida: Boca Raton, Maitland Connecticut: Southington California: Concord, Irvine, Woodland Hills New Jersey: Jersey City, Princeton Arizona: Scottsdale New York: New York City, Melville, Latham Utah: South Jordan New Hampshire: Nashua Massachusetts: Boston Kansas: Overland Park Washington: Seattle Missouri: St. Louis

Requirements

5-7 years’ equivalent experience and skills required, preferably in Construction Defect.
Thorough understanding of laws, principles of coverage, liability and insurance industry in general.
Demonstrated leadership skills
Creative and strategic thinking skills
Ability to plan, organize, delegate and develop staff.
Effective communication skills
Ability to carry out detailed written and verbal instructions.
Ability to work with little supervision and direction.
Ability to operate business technology.
College degree
Valid adjuster’s license in appropriate jurisdictions or ability to obtain such.

Responsibilities

Ensures appropriate new claim assignment
Oversees the adjudication of non-complex severity claims, including reserving, communication, documentation, litigation management, evaluation, negotiation, and settlement.
Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications.
Ensures claim processing is consistent with applicable policies, procedures and department guidelines.
Analyzes and approves insurance claim payments.
Provides file authority as appropriate to staff members.
Completes regular quality audits of team members
Completes special projects as assigned.
Assures that all customers receive quality service.
Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
Recruits, hires and recommends promotions, transfers and disciplinary action.
Participate in the performance management cycle.
Manages the development and training of their team.