Manager, Connectivity Partner

Airbnb

2h•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make: As a Manager, Connectivity Partner, you will be responsible for managing and executing strategy to the overall Hotels Connectivity. You will develop and lead a high-performing team responsible for the relationship management, enablement, and performance management of Airbnb’s Connectivity partners (i.e Channel managers, CRS and PMS systems). These connectivities enable real-time inventory updates, automated reservation delivery, and improved visibility, allowing hotels to drive bookings. This role will be accountable for helping grow Airbnb’s business through software partners. You will be responsible for setting up team and strategies, exceeding quarterly business and technical KPIs, establishing world-class account management practices, and mentoring and motivating your team members. You will be reporting to the Senior Manager, Global Enterprise and Connectivity Partners. A Typical Day: Manage distributed team of Connectivity Partner Managers and Specialists and assist in partner management and new business development for supply acquisition Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs Develop and execute a global strategy playbook, working closely with a distributed team of Connectivity Partners. Work closely with the Homes Connectivity team business as well. Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency Establish and maintain successful business practices for managing strategic connectivity partners Drive success with strategic partners Monitor business needs and work closely with Product, Technical Support, and Account Management and Sales Leadership to help drive feature adoption and business performance Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners

Requirements

10+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required
3-5 years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals
Proven to contribute and drive solutions to hotels supply acquisition and revenue goals
Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members
Experience developing and driving channel sales and marketing initiatives in collaboration with Connectivity team members
Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals
Strong analytical skills to identify opportunities, operationalize execution, and drive business results
Ability to influence senior Airbnb leadership level or within partners leadership teams
Ability to work within a matrix, solve problems and influence cross-functional teams; strong stakeholder management across the organization, working with Marketing, Product, Technology, Legal, FP&A, regional field teams (Sales and Account Management) and enterprise account management
Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred
Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau)
Travel as needed to meet team members and engage with partners and customers at industry events. May be up to 50% of time

Nice To Haves

Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred

Responsibilities

Manage distributed team of Connectivity Partner Managers and Specialists and assist in partner management and new business development for supply acquisition
Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs
Develop and execute a global strategy playbook, working closely with a distributed team of Connectivity Partners. Work closely with the Homes Connectivity team business as well.
Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency
Establish and maintain successful business practices for managing strategic connectivity partners
Drive success with strategic partners
Monitor business needs and work closely with Product, Technical Support, and Account Management and Sales Leadership to help drive feature adoption and business performance
Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners