Manager, Computer Operator, Group Infrastructure & Platform Services

UOB • Phoenix, AZ

146d

About The Position

As a member of the Computer Operations team, you will play a critical role in ensuring the seamless and continuous operation of the bank’s IT systems across multiple platforms—including Mainframe, AS/400, UNIX, and Windows—within a 24x7 Command Center environment. This role demands strong attention to detail, the ability to work under pressure, and a commitment to maintaining high service availability in a mission-critical environment.

Requirements

• Education: Degree or Diploma in Information Technology, Computer Science, or related field
• Experience: 5+ years of hands-on experience in IT operations or Command Center environment
• Leadership: 2 years of managing a team of 5 or more people with exposure to problem-solving, delegation of duties, providing periodic feedback to the team and motivating them
• Technical Knowledge: Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows
• Tools: Working experience in Microsoft Office (Excel, Word, PowerPoint)
• Language: Fluency in both spoken and written English
• Soft Skills: Good interpersonal skills, ability to work as a team player, and remain calm under pressure
• Shift Readiness: Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off).

Responsibilities

• Lead a team of 7-8 Operators, overseeing their daily operations, ensuring exceptions are promptly attended and escalated to corresponding support teams. Assist Ops manager on opportunities for improvement.
• Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures conforming to the SLAs with business
• Represent IT Operations team on incident calls, answer questions, provide crisp updates when asked, assign Operators to assist with speedy resolution to ongoing incidents.
• Conduct first-level diagnosis and resolution of system and batch issues before escalating to higher support tiers
• Quickly adapt to directions from management making sure the Operations staff follow them, collaborate professionally with service recovery and other support teams for faster resolution to issues.
• Maintain accurate operational logs, incident records, and shift handover documentation to support audit and compliance reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees