Manager, Compliance Execution & Enablement

Klaviyo•Boston, MA

12h

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. We are looking for a people-first, operationally strong Compliance Manager to lead frontline execution and enablement for Klaviyo’s global messaging compliance program (email, SMS, WhatsApp, RCS). This role ensures day-to-day enforcement is consistent, high-quality, and scalable while freeing senior leadership to focus on strategy, policy, and ecosystem leadership. This manager will directly lead Compliance Specialists and partner with Compliance Operations Analysts to drive efficiency, quality, and readiness for high-risk cases. Success in this role is measured by SLA adherence, enforcement quality, escalation management, and team capability growth.

Requirements

Experienced people manager (4+ years) with a passion for coaching and developing high-performing teams
Strong operational thinker with experience improving workflows, systems, and performance through process and data design
Comfortable guiding teams through ambiguous, high-stakes enforcement decisions within defined frameworks
Excellent communicator, able to explain compliance expectations and guidance to team members and peers
Technically curious, familiar with AI/BPO workflows, reporting systems, and messaging platforms
You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Responsibilities

Lead, coach, and develop a team of Compliance Specialists, focusing on skill-building, career progression, and readiness to handle complex compliance scenarios
Conduct regular 1:1s, performance reviews, and calibration sessions to ensure consistency and alignment
Serve as the first escalation point for high-risk or ambiguous enforcement cases, within defined guardrails
Oversee day-to-day enforcement workflows, SLA adherence, and quality assurance for Specialists
Ensure consistent application of policies, risk frameworks, and escalation matrices across channels
Partner with BPO and AI workflows to operationalize routine enforcement, coaching partners as needed
Drive improvements to SOPs, playbooks, and operational processes to enable scale
Ensure effective collaboration with vendors and external partners to remediate compliance issues efficiently
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Support adoption of internal systems, reporting, and workflow improvements
Partner with Compliance Operations Analysts to identify gaps and propose operational improvements