Manager, Commercial Casualty Claims
About The Position
WCF is an A-rated insurance carrier growing in the western U.S. We are looking to add a claim professional wanting to join a company with a great culture, competitive pay and great benefits. We work hard to attract and retain the best people to provide leading edge service to our customers. To this end, we have developed a competitive benefit program, work/life program and personal/professional development. Our growth will provide great advancement opportunities. WCF believes the most effective representative results from a great work environment with a healthy life outside of work. Our Commercial Claims department has an immediate opening for someone who can demonstrate these WCF Insurance values to join their team as a Manager, Casualty Commercial Claims. This is a full-time, exempt, hybrid position that works out of WCF's Sandy, Utah headquarters. This posting is open to internal and external candidates. Relocation assistance is available for qualified candidates outside of Utah.
Requirements
- Bachelor's degree in business or related field.
- At least seven years' experience in commercial claims, with at least two years in a leadership or supervisory role, or an acceptable combination of education and work experience
- Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
- Strong background and experience in process improvement and data analysis.
- Proven ability to lead teams, manage performance and drive results.
- Exceptional customer service, communication, presentation, and training skills.
- Familiarity with core systems, including data management.
Responsibilities
- Maintain a quality assurance program for all casualty claims (General Liability and Auto Injury).
- Ensure quality claims outcomes through appropriate collaboration and analysis.
- Provide technical guidance on complex and high-exposure claims.
- Serve on special project teams and committees for systems development, settlement evaluation, and development of strategic plans when assigned.
- Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
- Review claims data and report to claims leadership business outcomes relevant to the department.
- Oversee litigation strategy and settlement negotiations for casualty claims.
- Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, and practices.
- Assist and observe on field inspections.
- Manage the development and daily operations of a team of adjusters and supervisors.
- Develop and refine claims processes to ensure regulatory compliance and operational efficiency in a fast-scaling environment.
- Collaborate with senior leadership to align casualty claims strategy with company growth objectives and evolving business needs.
- Track key performance indicators (KPIs), conduct file audits, and drive continuous improvement in claims outcomes.
- Promote excellent customer service and participate in public relations functions.
- Hire, train, and motivate claims professionals.
Benefits
- Medical, Dental, and Vision insurance
- company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program (EAP)
- time off to volunteer in the local community
- All employees earn 4 weeks of vacation in their first year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
