Manager, Commercial Casualty Claims
About The Position
Seeking a highly skilled and experienced Manager, Commercial Casualty Claims to join a dynamic Commercial Claims department. This is a full-time, exempt, hybrid position. The ideal candidate will bring a strong background in commercial claims management, leadership, and process improvement to ensure quality outcomes and operational efficiency. This role offers an exciting opportunity to contribute to a growing organization with a strong commitment to employee development, work-life balance, and customer service excellence. Compensation Package Salary Range : $100,000 - $130,000 (based on experience and education). Benefits : Medical, Dental, and Vision insurance. Company-paid life insurance. 401(k) plan with a generous 6% employer match. Employee Assistance Program (EAP).
Requirements
- Bachelor's degree in business or a related field.
- A minimum of seven years of experience in commercial claims, with at least two years in a leadership or supervisory role (or an equivalent combination of education and experience).
- Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
- Strong background in process improvement and data analysis.
- Proven ability to lead teams, manage performance, and drive results.
- Exceptional customer service, communication, presentation, and training skills.
- Familiarity with core systems, including data management.
Responsibilities
- Maintain a quality assurance program for all casualty claims, ensuring quality outcomes through collaboration and analysis.
- Provide technical guidance on complex and high-exposure claims.
- Oversee litigation strategy and settlement negotiations for casualty claims.
- Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
- Review claims data and report business outcomes to claims leadership.
- Drive continuous improvement by identifying opportunities for enhancements in workflow, processes, and practices.
- Assist and observe on field inspections.
- Manage the development and daily operations of a team of adjusters and supervisors.
- Collaborate with senior leadership to align casualty claims strategy with company growth objectives.
- Track key performance indicators (KPIs), conduct file audits, and improve claims outcomes.
- Promote excellent customer service and participate in public relations functions.
- Hire, train, and motivate claims professionals.
Benefits
- Medical, Dental, and Vision insurance.
- Company-paid life insurance.
- 401(k) plan with a generous 6% employer match.
- Employee Assistance Program (EAP).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
