Manager, Commercial Account Manager

Ramp Business Corporation • New York, NY

467d • $187,000 - $187,000

About The Position

The Manager, Commercial Account Manager role at Ramp involves leading a team of 6-8 Commercial Account Managers responsible for managing a portfolio of approximately 200 customers each. The position focuses on coaching, mentoring, and developing strategies to enhance customer relationships and drive revenue growth. As a key member of the sales leadership team, the manager will collaborate with various departments to refine Ramp's post-sales processes and ensure high performance within the team.

Requirements

• Minimum of 2 years of quota-carrying sales or customer success experience as an individual contributor, with a proven track record exceeding goals.
• Minimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goals.
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies.
• A passion and excitement for hiring, with a thoughtful approach to team planning and development.
• Ability to articulate contractual, technical, and financial value points to customers, including executive leaders.
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel).
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency.
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills.

Nice To Haves

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
• Experience with financial services sales.
• Experience at a high-growth startup.

Responsibilities

• Set and maintain a high-performing culture and morale by managing a group of exceptional 6-8 Commercial Account Managers.
• Drive efficient onboarding for new Ramp customers and manage ongoing customer relationships to expand revenue and product adoption.
• Hire and train new Commercial Account Managers on Ramp's product, buyer personas, competition, and tools through various methods (ie. role-plays).
• Oversee the daily activities and quota performance management of individual CAMs to ensure the team exceeds onboarding activation and expansion revenue goals while maintaining strong CSAT.
• Develop and execute career development and leadership plans for direct reports, including daily 1:1 mentoring and coaching on sales skills.
• Identify best practices and help build a library of playbook resources for the Commercial Account Management team.
• Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team.
• Report on team performance and forecast to senior leadership.
• Improve team output and efficiency over time by optimizing systems and processes.
• Represent the post-sales team cross-functionally with leaders of other departments.

Benefits

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support for NY
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed