Manager, Coach Development

USTA National Headquarters • Westborough, MA

54d • $58,000 - $65,100 • Hybrid

About The Position

The Manager, Coach Development plays a key implementation and relationship-building role in advancing USTA New England’s coaching education and recruitment strategy. This position brings USTA Coaching framework to life across the Section by coordinating workshops, recruiting and retaining grassroots coaches, and fostering a connected, diverse community of teaching professionals. The Manager will oversee logistics, partnerships, and communications to ensure high-quality coach learning experiences, while actively engaging providers, facilities, and community organizations to grow the coaching workforce. This role is both hands-on and outward-facing, requiring a balance of project coordination, event management, and relationship cultivation.

Requirements

• INITIATIVE - Self-motivation, action-oriented and resourceful in accomplishing work. A willingness to do what it takes and meticulous about following through even when hurdles may arise. An eagerness to think ahead and be proactive in approach to work.
• SERVICE ORIENTATION - Enjoys problem solving and helping others in a commitment to best in class customer service. Great interpersonal skills that can resolve conflict. A willingness to respect and embrace the diversity of our communities whether virtually or in-person.
• QUALITY OF WORK - Has a good foundation of methodical, personal organization that gives confidence to reach deadlines and achieve outcomes even when there are multiple priorities.
• INNOVATION - Always searching for new ways to be more effective and grow participation in our programs. Explores processes and tools that reduce administrative workload, tweak and build our programs & services through new ideas and concepts. Identifies lessons learned and adapts when concepts may not be successful.
• NAVIGATE AMBIGUITY - Someone who is able to deal with ambiguity can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty.
• ACCOUNTABILITY - Accountable for measurable, high-quality, timely, and cost effective results.
• COMMUNICATION - skilled at and loves keeping everyone informed about what is going on and can do so succinctly, clearly, and compellingly. This includes written and verbal communication.
• ANALYTICAL - Utilizes data and quantitative/qualitative feedback to drive decision-making and support the mission & vision
• FINANCIAL - Able to develop and manage a budget effectively and assist in financial projections based on current & future outcomes. of the organization.
• COMPUTER SKILLS - Proficient with Google Drive and Microsoft Office Suite. Savvy in learning new technology platforms.
• OTHER - Prior experience in a related field is essential. Candidates must reside within the New England region and have the ability to work flexible hours, including evenings and weekends. Willingness to obtain necessary certifications is required
• Collaboration and project management - Ability to prioritize tasks and to delegate them when appropriate. Excellent time management skills with a proven ability to meet deadlines. Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources. Looks beyond individual contributions and can successfully work with others. Able to steer, deploy and/or engage others towards specific outcomes.

Nice To Haves

• previous on-court experience is highly desirable.

Responsibilities

• Actively manage recruiting new grassroots coaches, strengthening relationships with partners, and cultivating long-term engagement across the Section.
• Lead grassroots coach recruitment initiatives to grow and diversify the regional coaching pipeline.
• Refine and execute a coach recruitment strategy in collaboration with the Director of Competition and Coach Development and other Departments.
• Cultivate and maintain relationships with CTAs, NJTLs, Parks & Recreation departments, schools, and key industry partners such as PTR, RSPA, PCA, and PTM programs.
• Integrate recruitment needs across Section programs like Tennis in the Parks and Junior Team Tennis into a unified coach recruitment plan.
• Collaborate with the Social Impact and Opportunity team to enhance the recruitment and retention of BIPOC, female, and adaptive coaches.
• Evaluate and strengthen recognition and retention efforts, ensuring coaches feel valued and connected through consistent engagement, spotlighting, and professional development opportunities.
• Act as a connector and advocate for coaches, helping them identify next steps, training options, and pathways for advancement within the USTA system.
• Coordinate, facilitate, and promote Section-led workshops and training sessions that bring section & national curriculum and philosophy to life, creating accessible, high-quality learning experiences for all levels of coaches.
• Plan, schedule, and manage logistics for USTA Coaching workshops from the national catalog.
• Maintain a comprehensive annual education calendar, balancing in-person and virtual training opportunities to serve different levels and regions.
• Recruit and support a regional network of Coach Developers in partnership with USTA National to expand training capacity and maintain quality standards.
• Ensure the effective use of USTA digital tools, including the Coaching Hub and LMS platforms, to broaden access to learning.
• Collaborate with USTA National to localize educational offerings for women, adaptive, and diverse coaching populations.
• Evaluate the impact of workshops through participant feedback, attendance tracking, and performance metrics.
• Foster collaboration with national, regional, and community stakeholders to ensure alignment, resource sharing, and consistent implementation:
• Serve as a liaison to the USTA National Coaching team, ensuring consistent communication, alignment, and implementation of shared priorities.
• Collaborate with facilities, CTAs, schools, and community organizations to embed coach education into grassroots tennis growth.
• Work closely with Section departments, including Community Tennis, Competition, Exec/Admin, Social Impact & Opportunity, and Marketing, to ensure coaching efforts are integrated and mutually reinforcing.
• Participate in cross-Section collaborations to share best practices and elevate the collective standard for coaching excellence.
• Identify new partnership opportunities with academic institutions, industry organizations, and facility leaders to create sustainable talent pipelines.
• Cultivate a sense of belonging and provide ongoing resources and opportunities that support coaches:
• Collaborate with Marketing to develop and maintain a communication cadence (newsletters, updates, and spotlights) that keeps coaches informed and inspired.
• Facilitate mentorship opportunities and peer-to-peer cohorts that help coaches share best practices and build support networks.
• Amplify the SafePlay process for all coaches and follow applicable policies and procedures regarding Safe Play compliance.
• Collaborate with Marketing to promote coach stories, highlight successes, and drive engagement with the broader tennis community.
• Provide responsive, high-quality customer service to all coaching partners, emphasizing professionalism, care, and inclusivity.
• Track and analyze coaching metrics to inform strategic decisions and demonstrate the value of the Section’s work in advancing coach education and engagement.
• Track participation, workshop completion, and recruitment outcomes, maintaining accurate and accessible data systems.
• Prepare periodic reports for Section leadership to reflect progress against key metrics and performance indicators.
• Gather coach feedback and insights to assess impact and identify emerging needs or opportunities for improvement.
• Provide insight and coordinate budget requests in alignment with the supervisor. Aid in the annual development process.
• Attend meetings and events as required.
• Serve as staff liaison to the assigned committees and project teams as required by the supervisor.
• This position requires frequent work on weekends and evenings, especially from March through July, and occasional night and weekend work throughout the remainder of the year.
• Travel is required throughout the six New England states
• This position may require prolonged periods of sitting at a desk, often using a computer.
• Ability to occasionally lift and move items weighing up to 25 pounds.
• Other duties as assigned by management.

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, paid holidays, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), access to employer-paid EAP, and learning and development programs to learn on the job.
• Mental and emotional wellness: Resources for overall well-being including personal coaching and meditation benefits.
• Other cool perks: Optional pet insurance, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees