Manager, Cloud Operations

Elite Technology

3h•Remote

About The Position

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview: As Manager, Cloud Operations, you will lead and develop a global distributed team responsible for the reliability, scalability, and operational excellence of our cloud-based SaaS platforms. You will be accountable for establishing and maturing operational processes, contributing to technical standards and cloud architecture, and building a high-performing team capable of supporting a growing, mission-critical SaaS environment. This role partners closely with Engineering, Architecture, Application Development, Corporate Systems, and external vendors and service providers. Within this ecosystem, you will oversee the delivery, stability, and continuous improvement of our cloud offerings and the environments in which they operate. You will ensure cloud infrastructure is effectively managed, monitored, and optimized, while providing clear leadership, direction, and development for the team executing this work. This is a hands-on technical leadership role, requiring strong cloud operations expertise alongside proven people-management capability. A critical aspect of success in this position is experience leading through rapid growth and transformation, helping evolve an enterprise software organization into a modern, efficient, world-class SaaS business through scalable processes, disciplined operations, and strong technical governance. Work Arrangement: Remote

Requirements

Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent experience.
3–5 years of experience in cloud operations or infrastructure management supporting enterprise SaaS applications.
Experience leading or managing technical teams, including contractors or distributed staff.
Hands-on experience with Azure platform services (App Services, SQL Database, Monitor, Application Insights).
Experience coordinating with ITIL-based service management functions (Incident, Change, Release).
Proven ability to create and maintain operational documentation (runbooks, SOPs, process guides).
Familiarity with monitoring and observability tools (Azure Monitor, Application Insights, Log Analytics).
Strong communication and interpersonal skills.
Ability to travel up <10% as business needs require.
Role requires the following physical capacity: Sedentary: primarily desk/computer work.
Must be legally authorized to work in Choose an item.; Elite does not provide employment sponsorship for this position

Responsibilities

Lead and develop a team of cloud operations engineers and contractors, setting performance expectations and ensuring accountability for quality and timelines
Allocate engineering resources across incidents, service requests, and scheduled deployments based on priority and skill requirements
Coordinate with Incident Management, Change Management, and Release Coordination to ensure operational activities are properly staffed and supported
Monitor team workload and case status, ensuring accurate tracking and timely updates in Salesforce
Review and approve deployments before they reach customers, ensuring accuracy and completeness
Serve as the technical escalation point for complex issues, and escalate proactively when risks to service are identified
Ensure compliance with security policies and participate in audit activities as required
Perform other duties as assigned to support departmental and company objectives.

Benefits

Competitive Compensation Package ($148,800 - $186,600 base salary + variable component)
Comprehensive Healthcare Coverage (Health, Dental, Vision)
Retirement Savings Plan with an Employer Contribution
Professional Development Opportunities
Time Off
Wellness Initiatives
Employee Assistance Program
Generous Global Parental Leave
Calm, free premium subscription
Employee Discount Program