Cloud Operations Consultant

OMP Careers•Atlanta, GA

About The Position

As a Cloud Consultant, you solve customer tickets that come in via your first-line colleagues and help troubleshoot cloud infrastructure issues for our clients. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge. You are responsible for: Maintaining availability of the OMP Solution in Microsoft Azure Cloud . Coordinating both internal and external resources when troubleshooting cloud infrastructure issues. Managing and processing change requests in the cloud environment. Monitoring and promptly responding to the proactive alerting in the cloud (alert processing). Making your customers’ day by providing solutions for the challenging problems they experience. Taking ownership of the problems assigned to you and communicating the implemented solution to your customer. Finding the most suitable solution using your acquired technical knowledge and specific expertise . Updating Customer Services knowledge base to ensure our expertise gets documented. Maintaining a strong network within your team and the company to find the optimal solution for your customer. Balancing your time, priorities, and incoming tickets while always keeping an overview.

Responsibilities

Maintaining availability of the OMP Solution in Microsoft Azure Cloud
Coordinating both internal and external resources when troubleshooting cloud infrastructure issues
Managing and processing change requests in the cloud environment
Monitoring and promptly responding to the proactive alerting in the cloud (alert processing)
Providing solutions for challenging problems
Taking ownership of problems and communicating the implemented solution
Finding the most suitable solution using technical knowledge and expertise
Updating Customer Services knowledge base
Maintaining a strong network within the team and company
Balancing time, priorities, and incoming tickets