Manager, Cloud Operations

NICE•Sandy, UT

About The Position

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. This position manages the AWS Operations Team responsible for several AWS accounts, VPC creation/configuration, IAM management, account security, and oversight. The accounts are used for highly available production and lab environments. This position manages the Cloud Operations effort to enable and support the teams using AWS PaaS components. In addition, the team is responsible for the infrastructure as code to deploy changes VPCs, NAT gateways, and AWS WAF.

Requirements

Bachelor's degree in Computer Science or related field or equivalent work experience required.
10+ years technical experience (software engineering, systems or network engineering, etc.)
5+ years AWS cloud operations management experience
Ability to work in a fast-paced environment
Excellent verbal and written skills
Ability to meet and set short term and long-term objectives for self and assigned team
Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision
Excellent knowledge of Windows Domains, Active Directory, DNS
A high degree of computer literacy, fluent with Microsoft Office and inContact applications

Nice To Haves

AWS certifications preferred.
AWS Account Administration
AWS IAM Management
AWS VPC Experience
Linux Administration
AWS PaaS Administration
Infrastructure as Code experience

Responsibilities

Lead a team of CloudOps and DevOps Engineers and Analysts to support, design, develop, automate, test, deploy, maintain, and continuously improve public cloud platform enablement
Accountable to review and provide the team with defined Cloud platform best practices enablement strategy, standards, procedures, tools, and processes
Partner with Product leadership to complete work, provide requirements and stakeholder input.
Provide management updates, status reporting, and dashboards from a platform health and security perspective to demonstrate platform progress and process maturity!
Work with Cloud hosting vendors pushing boundaries on organization cloud platform configuration.
Enable and support product engineering teams hosting of products and services in the Cloud.
Accountable to keep the public cloud enablement product and services up and running
Drive and ensure alignment with Engineering peers and tech leads during strategy, planning, and delivery.
Mentor the TechOps platform team to develop and perform as highly as possible.
Partner with security, compliance, and identity and access mgmt. to identify and implement cloud platform gaps
Applies strong analysis, research, and problem-solving skills across various systems and situations, including those that may be unfamiliar, to address critical issues.
Ensure Cloud assets are logged and accounted for
Responsible for finding and killing Zombi infrastructure.
Creating expense reports on time
Adherence to departmental budgets
Always follow the company Code of Ethics and inContact policies and procedures.
Communicate in an effective and professional way with customers in and outside of NICE CXone