Manager, Cloud Operations
About The Position
We’re searching for a Manager, Cloud Operations to join our global Cloud Services team in a remote location. Cloud Services is responsible for designing, implementing, and administrating technologies that help Applied Systems deliver highly available and reliable Cloud solutions to its global customers. The Manager, Cloud Operations will lead a team of engineers who administer, maintain, and troubleshoot SaaS solutions and environments. This role coordinates daily operational activities, guides team members, participates in incident/change management, and ensures secure handling of customer data while maintaining high service quality. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. This position follows a 4x10 shift schedule, with working days being Thursday, Friday, Saturday, and Sunday from 9:00 PM to 7:30 AM CST.
Requirements
- Bachelor’s degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
- 5+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software issues
- Experience with Microsoft Windows Server and Client operating systems
- 2+ years of leadership experience with a strong service-oriented focus
- Ability to work in a fast-paced, demanding, production service delivery role
Responsibilities
- Lead and coach a 24x7 operations team to optimal productivity while ensuring operational efficiency, accurate change processing, and excellent service delivery
- Build and maintain strong relationships with Cloud Services and Client Experience leadership to implement systems and processes that provide the best possible experience for our clients
- Define and refine highly effective operations processes that ensure the stability and uptime of the production Cloud Systems while servicing customer requests, and with a hyper-focus on continual improvement
- Ensure team compliance with secure data handling policies and best practices
- Create and maintain accurate change management policy and procedural documentation
- Provide advanced technical assistance and escalation support as needed
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
