Manager, Clinical Operations Support

CVS Health•Frankfort, KY

10d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market.

Requirements

5-7 years work experience
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Responsibilities

Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
Identifies opportunities for process improvement within the operations support functions through workflow analyses.
Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
Facilitates effective communication within the operations support teams and with other stakeholders.
Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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