Clinical Operations Support Specialist

San Manuel Casinos • Highland, CA

3d • Onsite

About The Position

Reporting to the Director, Tribal Family Services the Clinical Operations Support Specialist assists with efforts to develop and deliver process innovation and continuous improvement initiatives that benefit department operations and create an unparalleled customer service experience for the Tribal community. They play an important role in fostering a culture of sustainable change through escalation, facilitation, tracking, and reporting to ensure successful execution of the department’s mission. The Clinical Operations Support Specialist assists in improving communication and collaboration with other departments and strategizes with stakeholders to identify opportunities for enhanced cooperation, improved efficiency, and quality of work that passes between departments. They are a highly motivated, results-oriented, and extremely organized individual supporting the build and maintenance of a continuous improvement environment.

Requirements

• Bachelor’s degree in public/business administration, or a related field required.
• Minimum three (3) years of progressively responsible support work within a tribal government service, with at least one (1) year of experience in a tribal clinical/behavioral department or similar setting required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Must demonstrate sensitivity to Tribal history, lifestyle, and culture to earn and retain the trust of the Tribal community.
• Must have advanced proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and the demonstrated ability to master new systems and programs quickly.
• Must have experience demonstrating the utmost discretion, compassion, and confidentiality due to access to confidential information in accordance with all legal and regulatory requirements and in compliance with relevant laws and regulations.

Nice To Haves

• Experience in continuous improvement and/or project management with a focus on Lean outcomes preferred.
• A strong understanding of relevant tools and methodologies required and certifications in process improvement are preferred.
• Past facilitation experience required.
• Instructional design experience recommended.

Responsibilities

• Works with the Tribal community in a customer service capacity to explain services, resources, and processes/policies so members feel informed and supported to make decisions that impact health and wellness efforts. Serves as intake of Tribal community inquiries, feedback, and concerns and either addresses intake personally or escalates to appropriate Tribal Family Services (TFS) team members or health provider(s) and provides follow-up and tracking to ensure satisfactory resolution and for continuous improvement efforts. Establishes effective cross-functional working relationships communication with other departments that serve the Tribal community.
• Works in concert with department leadership to develop, guide, and implement process improvement plans. Leads and supports the development of office infrastructure, including best practices, tools, and methods essential for education and promotion of process efficiency throughout the department. Coordinates and participates in the design and evaluation of business procedures, processes, and software upgrades. Presents ideas for process improvement through the identification of operational waste or duplication and formulates plans and deliverables to ensure process maps, redundancies, or inefficiencies are identified and improvement plans are outlined.
• Develops and provides internal education and training related to departmental best practices, business processes, policies, procedures, tools, and software to improve efficiency and performance. Serves as an operational subject matter expert on matters involving the support, maintenance, and enhancement to department processes, capabilities, and software.
• Collects, reports, and assists in analyzing data on topics such as patient encounters for staff and contracted service providers, and provides additional functional support and analysis as needed.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees