Manager Clinic Operations - Radiology

UnitedHealth Group•Redlands, CA

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. Responsible for supervising clinic team, overseeing the daily operations of the clinic, and providing direction, leadership and guidance to staff. Collaborates with other site leaders, providers, regional partners, and support functions to execute plans and achieve site goals.

Requirements

High school diploma, G.E.D. or equivalent
1+ years of leadership experience in a clinical setting or demonstrated equivalent experience and education
Proficiency in Microsoft office applications (Word, Excel)
Experience in change management, clinic staffing, healthcare compliance, conflict management, customer service, developing and implementing engagement strategies, performance management, developing team leadership & culture, leading team through technology adoption
Driver’s License and access to reliable transportation

Nice To Haves

5+ years of experience in a healthcare setting
Experience with EPIC EMR
Managed care and/or ambulatory care experience
Experience leading projects or team
Ability to be resilient and adaptive to changing environments
Demonstrated innovative and continuous improvement mindset

Responsibilities

Works with all members of the department health care team ensuring smooth patient flow within department.
Responsible for the day-to-day operations including achieving established goals such as quality of care and budget expectations
Ensures compliance with all policies and procedures in accordance with State and Federal Regulations
Uses daily management system, and standard tools to monitor individual and departmental performance on key metrics
Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage
Demonstrates leadership and collaboration in problem solving with employees and patients
Directs work of teammates, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates ensuring consistency with ACE standard work and processes
Monitors performance, provides feedback regularly, evaluates skills, and supports staff through development planning
Ensures thorough and effective orientation for all new teammates and coaches for high performance
Performs other duties including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment.
Fosters a sense of urgency in teammates that promotes commitment to patient centered care, optimal clinical outcomes and regulatory compliance
Communicates regularly to all teammates, managers and physicians as necessary.
Conducts teammate meetings as needed.
Leads and/or participates in departmental quality improvement and service excellence activities.
Research and resolve local clinical quality issues
Lead/participate on short term special projects as assigned
May support multiple locations
Performs additional duties as assigned