Manager, Clin Support, Lab

University of Rochester•Lanesborough, MA

11d•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. GENERAL PURPOSE Oversees the laboratory section's administrative, financial, quality, and personnel management functions. Provides general supervision and administrative support to the laboratory section. Keeps abreast of current advances in the field and acts to evaluate and implement changes as appropriate. Confers with leadership regularly concerning laboratory testing and operations. Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service. Monitors and evaluates program results, adequacy of indicators, and staff compliance with the program. Manages the design and implementation of improvement actions. Oversees purchasing decisions of assigned area(s). HOURS Typically, Mon-Fri with some availability of off shifts ESSENTIAL FUNCTIONS Provides operational oversight of laboratory area. Confers with leadership regularly concerning laboratory testing and operations. Evaluates new products/equipment and makes recommendations for implementation. Seeks opportunities to gain efficiency and reduce costs. Ensures compliance with safety, infection control, and other regulatory policies. Designs, manages, and modifies operations of the section in a timely fashion to provide maximum efficiency and value to clients. Ensures all client interactions are professional, productive, and customer friendly. Ensures feedback and/or issue resolution is completed. Coordinates with appropriate parties to provide customer feedback and information. Ensures the existence of adequate emergency and/or backup plans. Participates in the development of instructional and training protocols. Provides daily operational direction and technical guidance to staff. Demonstrates thorough understanding of daily operations of the section and provides timely follow-up to issues and questions. Remains accountable for the operational and professional performance of all section employees. Oversees performance evaluation process. Ensures fair and accurate evaluation, following laboratory standards of performance. Provides counseling and constructive feedback for employee development. Directly supervises assigned section staff, including performance evaluations and personnel actions. Recommends hiring, transfer, promotion, disciplinary action, and termination, in consult with HR Business Partner. Interviews candidates. Remains accountable for laboratory staffing, including adequacy and equity of scheduling and training and customer service skills. Participates in the annual merit program's administration, ensuring equity and salary appropriateness according to performance standards. Manages attendance and payroll. Sets and models standards of behavior, creating an atmosphere of teamwork and respect. Participates in the development and maintenance of accurate and appropriate job descriptions. Translates hospital and laboratory policies into effective section procedures. Communicates policies. Oversees compliance with and effectiveness of departmental and section procedures and recommends revision as needed. Coordinates and consults with other section supervisors to ensure integration and synchronization of various laboratory operations. Supports strategic initiatives. Collaborates with leadership to develop goals and objectives for the laboratory section that align with departmental goals. Participates in laboratory and section management meetings and conducts or participates in regular staff meetings. Follows up on issues and responds to inquiries in a timely fashion. Encourages open expression of ideas and suggestions. Models' leadership skills of professionalism, positive attitude, team building, good judgment, and respect. Accepts accountability for the section’s overall performance. Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service. Monitors and evaluates results of the program, adequacy of indicators, and compliance of staff with the program. Manages the design and implementation of improvement actions. Proactively seeks information to improve work processes. Researches and implements solutions to problems in a timely manner. Participates in educating clients and laboratory staff regarding client services as needed. Understands and demonstrates the organization's vision and expectations of service excellence. Fosters an environment of teamwork and doing it right the first time. Identifies and implements opportunities for reducing expenses and improving the efficiency of the process. Understands the financial impact of operational decisions. Reviews assigned section’s business reports for accuracy and initiates corrections. Completes responses by stated deadlines. Manages operational budget by appropriately using sub-codes, budget distribution across sub-codes, and expenses management to meet section budget. Evaluates the impact of testing volume changes and recommends budget adjustments as appropriate. Participates in the development of the annual section operational and section capital budgets. Manages section manpower by ensuring the productive use of staff, setting limits for overtime, and monitoring usage as applicable. Keeps abreast of current advances in the field and evaluates and implements changes as appropriate. Other duties as assigned.

Requirements

Bachelor’s degree in a related discipline required.
3 years of related experience, 2 years of which at a management level required.
or equivalent combination of education and experience.
Ability to lead a large, diverse team and manage personnel issues required.
Ability to lead change, organize and engage teams, and delegate responsibility required.
Ability to travel to multiple sites, as needed, required.
Skilled in exercising a high degree of initiative, judgment, discretion, decision-making, negotiation, and collaboration required.
Ability to manage multiple tasks simultaneously and effectively change priorities required.
Ability to develop business proposals/reports, analyze data, and improve efficiency required.
Strong oral and written communication skills required.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provides operational oversight of laboratory area.
Confers with leadership regularly concerning laboratory testing and operations.
Evaluates new products/equipment and makes recommendations for implementation.
Seeks opportunities to gain efficiency and reduce costs.
Ensures compliance with safety, infection control, and other regulatory policies.
Designs, manages, and modifies operations of the section in a timely fashion to provide maximum efficiency and value to clients.
Ensures all client interactions are professional, productive, and customer friendly.
Ensures feedback and/or issue resolution is completed.
Coordinates with appropriate parties to provide customer feedback and information.
Ensures the existence of adequate emergency and/or backup plans.
Participates in the development of instructional and training protocols.
Provides daily operational direction and technical guidance to staff.
Demonstrates thorough understanding of daily operations of the section and provides timely follow-up to issues and questions.
Remains accountable for the operational and professional performance of all section employees.
Oversees performance evaluation process.
Ensures fair and accurate evaluation, following laboratory standards of performance.
Provides counseling and constructive feedback for employee development.
Directly supervises assigned section staff, including performance evaluations and personnel actions.
Recommends hiring, transfer, promotion, disciplinary action, and termination, in consult with HR Business Partner.
Interviews candidates.
Remains accountable for laboratory staffing, including adequacy and equity of scheduling and training and customer service skills.
Participates in the annual merit program's administration, ensuring equity and salary appropriateness according to performance standards.
Manages attendance and payroll.
Sets and models standards of behavior, creating an atmosphere of teamwork and respect.
Participates in the development and maintenance of accurate and appropriate job descriptions.
Translates hospital and laboratory policies into effective section procedures.
Communicates policies.
Oversees compliance with and effectiveness of departmental and section procedures and recommends revision as needed.
Coordinates and consults with other section supervisors to ensure integration and synchronization of various laboratory operations.
Supports strategic initiatives.
Collaborates with leadership to develop goals and objectives for the laboratory section that align with departmental goals.
Participates in laboratory and section management meetings and conducts or participates in regular staff meetings.
Follows up on issues and responds to inquiries in a timely fashion.
Encourages open expression of ideas and suggestions.
Models' leadership skills of professionalism, positive attitude, team building, good judgment, and respect.
Accepts accountability for the section’s overall performance.
Participates in the development and administration of an effective Quality Assurance program measuring the critical aspects of service.
Monitors and evaluates results of the program, adequacy of indicators, and compliance of staff with the program.
Manages the design and implementation of improvement actions.
Proactively seeks information to improve work processes.
Researches and implements solutions to problems in a timely manner.
Participates in educating clients and laboratory staff regarding client services as needed.
Understands and demonstrates the organization's vision and expectations of service excellence.
Fosters an environment of teamwork and doing it right the first time.
Identifies and implements opportunities for reducing expenses and improving the efficiency of the process.
Understands the financial impact of operational decisions.
Reviews assigned section’s business reports for accuracy and initiates corrections.
Completes responses by stated deadlines.
Manages operational budget by appropriately using sub-codes, budget distribution across sub-codes, and expenses management to meet section budget.
Evaluates the impact of testing volume changes and recommends budget adjustments as appropriate.
Participates in the development of the annual section operational and section capital budgets.
Manages section manpower by ensuring the productive use of staff, setting limits for overtime, and monitoring usage as applicable.
Keeps abreast of current advances in the field and evaluates and implements changes as appropriate.
Other duties as assigned.