Manager, Client Success

Nexxen•New York, NY

51d•$100,000 - $130,000•Hybrid

About The Position

Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform ("DSP") and supply-side platform ("SSP"), with the Nexxen Data Platform at its core. With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way - the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego. We are looking for a strategic, client-focused Manager of Client Success to lead a team of highperforming Account Managers (CSMs) responsible for nurturing and growing Nexxen's managed service business. This player-coach will drive revenue growth, client retention, and operational excellence through data-driven strategy, thoughtful leadership, and strong client partnership. You will oversee and empower a team in managing execution and performance across the campaign lifecycle, providing exceptional client service, and ensuring our clients realize the full value of Nexxen's full suite of solutions across CTV, OLV, Display, DOOH, Audio, and data. The ideal candidate combines deep programmatic expertise, exceptional communication skills, and a passion for coaching teams to excel. This is a client-facing role that rolls up to the Sales organization, reporting to the Director of Client Success for the East Region.

Requirements

5+ years in programmatic or digital media, with experience in planning, activation, and optimization.
3+ years of client-facing experience managing large-scale accounts, ideally within AdTech, agency, or consulting environments.
1+ years of people management or formal team leadership experience.
Proven success coaching teams to drive strategy, achieve revenue goals and deliver exceptional client service.
Advanced Excel and PowerPoint (or similar) skills for data analysis, visualization, and presentation design.
Deep understanding of the AdTech ecosystem and programmatic media - DSPs, ad exchanges, data platforms, ad servers, advanced audience/data solutions, and optimization technologies.
Ability to synthesize large datasets into actionable insights and compelling client narratives.
Comprehensive understanding of the omni-channel programmatic landscape - including CTV, OLV, Display, DOOH, and Audio - and how these channels work together to deliver measurable business outcomes
Solid foundation in sales frameworks
Leadership & Coaching: Builds confidence, accountability, and continuous team growth.
Strategic Thinking: Balances client objectives with company priorities, making informed decisions quickly.
Storytelling & Presentation: Simplifies complex concepts into persuasive, client-ready narratives that elevate team delivery and client engagement.
Organization & Prioritization: Excels in fast-paced environments, managing multiple initiatives seamlessly.
Collaboration & Problem Solving: Empathetic, proactive, and solution oriented.
Curiosity & Innovation: Challenges the status quo to drive operational efficiency, innovation, and measurable business impact.

Responsibilities

Manage, mentor, and develop a team of Account Managers through clear expectations, ongoing coaching, and performance management - establishing quarterly stretch goals and action plans
Drive team KPIs including net revenue retention and growth, account renewals and expansion, upsell activity, campaign performance, and client engagement and satisfaction.
Coach the team in consultative selling, data storytelling, objection handling, and strategic relationship-building to uncover and drive growth opportunities.
Partner directly with senior-level clients to deepen relationships and reinforce Nexxen's value as a strategic, trusted partner.
Develop and execute an upsell strategy to exceed revenue goals and grow share.
Guide the team in transforming campaign performance data into clear, compelling, and actionable insights.
Oversee and uplevel performance reporting, QBRs, and client meetings to ensure they are strategic and insight-led to show impact.
Serve as a senior point of escalation for complex client or campaign challenges
Build and refine processes that enhance efficiency, empower Account Managers to operate with autonomy, and ensure scalability across the function.
Identify workflow or service gaps, collaborating cross-functionally to streamline operations and improve the client experience.
Cultivate a culture of learning, feedback, and professional development - fostering peer mentorship and best practice sharing across teams.
Promote best practice sharing and collaboration across Sales, Product, Marketing, and Business Development.