Manager, Client Success - Pharma Solutions

OUTCOMES OPERATING INC•Kansas City, MO

1d•$120,000 - $150,000•Hybrid

About The Position

Client Success is responsible for cultivating and maintaining on-going client relationships. Provides new and existing clients with the best possible service and recommendations in relation to our products and services. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships

Requirements

Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and/or projects
Gains consensus from various parties involved
Minimum years of work experience: 10+ years
Minimum level of education or education/experience: Bachelors or equivalent work experience in Pharma Account Management
Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing

Responsibilities

Responsible for managing the relationship with strategic customer accounts.
Build effective strategies, tools, and processes and set priorities to deliver account growth and increased platform value to clients
Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
Develop and maintain strong relationships with pharma clients to establish a trusted partnership
Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
Conduct market, client and competitive analysis to recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs.
Uses a consultative approach to understand the client’s needs, identifies next steps, and leads the engagement between Outcomes and the client.
Handle the overall responsibility for managing client relationships, owning client retention and satisfaction KPIs
Manage the Pharma Client Success team effectively to ensure client needs are met to ensure retention

Benefits

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility